WEEK 12: WEEKLY KAIZEN REPORT OF HOLY GARDENS GREENHILLS MEMORIAL PARK

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WEEK 12: WEEKLY KAIZEN REPORT OF HOLY GARDENS GREENHILLS MEMORIAL PARK

To : Jeorge U.Saguinsin

Senior Managing Director

Holy Gardens Memorial Park

Thru:

1.Aireen S. Ricamara

OIC-Holy Gardens Memorial Park

2.Mr. Eddie A. Borejon

MT- HGGMP & MAJOREM

Member of Management Committee 

3.Ms. Brendalyn Garcia

Marketing Coordinator

From: Cheryl I Delatado

          SFC-HGGMP

March 18-24, 2013

1. Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
Unit: SU= 13 lots Reservation = 13 lots SA= 617,838.71 Total Collection : 661.976.64	Units: 4 Lots 2 Spot cash 1 FD 1 DIP SA= 89,909.68 Gross Collection: P 266,489.68	Compare to last week we sold 13 lots; 1 GE & 1 memory lawn, 13 lots reservation.For this coming week we will make sure that we will improve more by following the instruction of our Officer in charge, Sir Eddie Borejon.  We were inspired by one of our agenda at conference last March 21, 2013 with Sir Jeorge, Ma'am Aireen & Sir Eddie;  'Looking at processes particularly 'TECHLOG CTIP.'
Inputs (Internal)
Prospecting – 100 · Text blast= 100 · Facebook · Referrals –get referrals from agents and clients. · Leafleting after interments	Prospect: 90	Improvement: We will focus more on Marketing activities by offering UNIQSEX 1. Sales presentation 2. Giving promo items to positive propects. 3. Offering unique customer service to every client that will visit our office. 4. Saturation at nearby subdivision, particularly SENTOSA, CRESCENT KROLL & AMAIA. 5. Leafletting during internment. 6. Hiring more agents   On Collection; The ageing should be finished this week so that we could deliver collection letter,  & SOA   On beautification of Memorial Park, 1. Making Vertical garden 2. Planting more ornamental 3. Cleaning Comfort rooms 4. 5'S at the office.   To achieve this improvement we will put into practice  the Agenda of our Conference  last March 21,2013. 1. Operating efficiency 2. Planning 3. Looking at Processes - shortening time to do it, removing of some steps. 4. Outsourcing
Setting sales appointment Tripping	No. and methods 10 prospect tripped	Giving promo items to spot cash buyer, & positive prospects. Offering hot coffee and cold drinks to clients.
Conference with Sir JUS, Ma'am Aireen & Sir Eddie Borejon.	Planning, Operating efficeincy, Looking at processes.	Having sense of ownership. Shortening time to do everything to reserve more time for the important matters particularly, MORE SALES.
External (Agents)
Recruitment	No. and methods
Assisting of sales agents on sales presentation during tripping. Text blasts – 25 agents	No. of calls and visit 50 Textblast-  40 text messages was sent to our agents, customers and prospects.	>Continuous reminders and answering their inquiries. >Inform them of our affordable Interment Service. >Asking all agents their prospect list.

2. Customer service

Security Guard	Additional advise to log plate no. of vehicle entering the memorial park so as to have monitoring to all vehicles entering and leaving the memorial park.
Office	Follow up of approved budget for interior improvement of the office, passing of the proposal of our CCTV & wifi.
Payments	Textblast to remind them about their monthly dues.
Documents	Looking at processes - shortening time to do it, removal of some steps.
Interments	New internment motiffs was delivered from  Head office.     Black liner should be replaced, as per conversation with Ma'am Aireen the said device should be replace since the device we are currently using was an old one.
Post interments	Post interment report on blog

3. UniqCSEx

Office furniture	Canvass ng sofa cover.
Car	Pinapaayos ang sasakyan.
Toilets	Paglilinis araw araw ng cr at paglagay nang tubig sa balde
Snacks	Nagprovide ng C2 drinks at mga biscuits para sa customers at soon to be clients.

4. Interment equipment – Mag PO ng bagong pinta at carpet dahil luma na at may mga punit na.

5. Interment procedures –  Assesing of interment documents before accepting payments, interment fee should be paid three (3) days prior to interment schedule. Posting of pre- and post- interment.

6. Landscaping – Pagdidilig ng mga punla sa herbal garden at vertical garden at pagpapalit ng mga namatay sa vertical garden.

Prepared by:

Cheryl I Delatado & Lennie B. Baylon

HGGMP-STAFF

3/25/13