Weekly Kaizen Report - Holy Gardens Greenhills Memorial Park 13th Week

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WEEK 13: WEEKLY KAIZEN REPORT OF HOLY GARDENS GREENHILLS MEMORIAL PARK

To : Jorge U.Saguinsin

Senior Managing Director

Holy Gardens Memorial Park

Thru:

1.Aireen S. Ricamara

OIC-Holy Gardens Memorial Park

2.Mr. Eddie A. Borejon

MT- HGGMP & MAJOREM

Member of Management Committee

3.Ms. Brendalyn Garcia

Marketing Coordinator

From: Cheryl I Delatado

SFC-HGGMP

March 25 - 31, 2013

1. Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
Unit: SU= 1 LBD = 2 SA= 60,387.10 Total Collection = 197,575.26	Unit: SU = 13 lots Reservation = 13 lots SA=617,838.71 Total Collection = 661,976.64	We have sold one lawn lot, two (2) LDB. and we will make sure by this coming week to triple our SALE. Achieve our target.
Inputs (Internal)
Prospecting – 110 · Text blast= 150 · Facebook · Referrals –get referrals from agents and clients. · Leafleting after interments	Prospect: 100	Improvement: 1. Marketing Activites, by hiring more agents, particularly those who have pass Real Estate broker so as to have a licensured agents. 2. Offering UNIQSEX 3. Pagandahin ang memorial park para makabenta ng madami, 3. Pagandahin ang office para presentable sa mga existing customers at upcoming Customers. 5. Magakaroon ng sense of ownership para mapa-ngalagaan ang mga gamit at memorial park. 6. UNITY - magkaroon ng unity ang staff.
Setting sales appointment Tripping	No. and methods 15 prospect tripped	Offering snacks to customers, offering a UNIQSEX, letting them feel that they were the kings & queens.
Evaluation	Weekly evaluation of the marketing staff.	Para ma-apply sa pagbebenta.
External (Agents)
Recruitment	No. and methods
Recruiting of more sales agent.	No. of calls and visit 100 Textblast- 50text messages was sent to our agents, customers and prospects.	>Assisting sales agents on sales presentation para ma-close ang benta. >Updating them their prospect list.

2. Customer service

Security Guard	Advise them to update their daily monitoring roving report.
Office	Nakapag-canvass na ng new set of sofa para sa office. Given to sir eddie the quotation price.
Payments	Textblast to remind them about their monthly dues. Tinatapos ang ageing para makapag-deliver na ng mga SOA at demand letter.
Documents	Checking of documents properly before sending at head office para ma-facilitate maaga ang mg CO.
Interments	Posting pre-interment notice, post interment notices, and griefshare. Following the steps provided in the internment checklist. Paying the ISG after following the given standard procedures. Following the standard procedure in internement.
Post interments	Post interment report on blog

3. UniqCSEx

Office furniture	Nakapag-canvass ng set of Sofa.
Car	Pinapaayos ang sasakyan.
Toilets	Paglilinis araw araw ng cr at paglagay nang tubig sa balde
Snacks	Nagprovide ng C2 drinks at mga biscuits para sa customers at soon to be clients.

4. Interment equipment – Black liner, kailangan na pong palitan.

5. Interment procedures – Assesing of interment documents properly before accepting payments, interment fee and it should be paid three (3) days prior to interment schedule. Posting of pre- and post- interment.

Prepared by:

Cheryl I.Delatado & Lennie B. baylon

HGGMP-STAFF

3/31/13