Holy Gardens La Union Memorial Park,Weekly Kaizen Report,March 2013

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To: Sir JUS

Thru:Mam ASR

Weekly Upgrade

HGLUMP

March 3,  2013

                                                   

Subject: Weekly Upgrades on Improvements

               February 18- February 24,2013 Vs  February 25 - March 3, 2013

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
2 reservations of reg.lot	SU- 1 lot P40,84.19	We need to work hard more and focus ,to have more sales this coming week.We need to go and  approach again personally our prospects to be able to close sales.
Inputs (Internal)	Inputs (Internal)
- Textsblasts - Facebook - Leafletting at market,csi mall, city hall and during interment	Textsblasts - Facebook - Leafletting at market,csi mall, city hall and during interment,giving of folded   fans to prospects that are are possible  to close sales this week.	·   Leafletting during interment was done . in the afternoon we went house to house saturation at Cabaroan San Fernando La Union
Setting sales appointment 5 trippings Textblasts-70 Prospects visited - 10	Setting sales appointment Trippings- 2 Textblasts -100 Prospects visited - 10	·         Those that were tripped committed to be closed this week
Training of CSS Sales is having the desire to succeed and the passion to serve	Training of CSS Never Leave A Sale Call Without Closing On Something	·         We learned from Mark Hunter that getting your week off to a good start is vitally important especially in the sales industry.If you satart Monday strong,it is amazing how much the work is for the whole week.
External (Agents)	External (Agents)
Recruitment No agents recruited	Recruitment No agents recruited
Sales agent motivated –	Sales agent motivated –

2.       Customer service

Security Guard	We are waiting for the acceptance letter from the agency,after which they will be sending 1 security guard
Office	-           Regular attending to Customers’queries with   courtesy and be able to let them feel comfortable.Giving of folded fans to customers that are possible for closing sales.
Payments	- Consistency in following up customers for their arrears to help increased our collection; -          Proper explanation to customers the reason why they have to pay their monthly amortization on time to avoid surcharge and avoid arrears
Documents	-          Texting and Calling to clients to inform them for their accomplished documents -          Checking properly all documents that are neede for pouched to head office
Interments	Updated posting of interment pictures in Facebook and Griefshares on blogs -          Checking of interment checklist and site before and interment -          Talked properly to ISG the proper way of cleaning up their mess after their work
Post interments	Posted   5 interments on griefshare and facebook

3.       UniqCSEx

Office furniture	New arrangement of office furniture
Office décor
Car/ CJ	Car washing of cj and nissan
Toilets	Daily maintenance of toilet; specially during interments.

4.       Interment equipment –     New Motif was been utilized.

                                             _     Newly washed complete set of motifs

 

      Interment procedures – Commitment prayer was being read by one of the family members

                                               Proper procedure of grievers entrance and exit for final viewing

                                                was maintained to keep orderliness             

Landscaping –Vertical Gardens	Frequent watering and pulling up of weeds
Herbal Gardens/Nursery Herbal Gardens/Nursery	Frequent watering and pulling up of weeds Plants Planted at the nursery: Santan- 60 black plastic bags (120 pcs.) Gumamela- 100 black plastic bags (250 pcs.) Plants transferred : Gumamela – 160 black plastic bags (320 pcs.)
Lawn and garden maintenance	Regular pulling up of grass and weeds
Compost Pit	Sees to it that it is enough for waste decomposition

5.       Other improvements:

Office	Everyday cleaning of office before the operation,and sees to it that everything is in order and condusive for costumers.
Vehicle
Interment	See to that  devices for interment is properly set up to avoid delay  for the ceremony ,and that everything is ready for use
Saleable area and interment area
New Idea