Week 17: Weekly Kaizen Report of Holy Gardens Oton , April 27, 2013

Let us have ears that can hear, minds that can understand, hearts that can feel, hands that can do...Let us read and understand these posts.

To : Jorge U. Saguinsin

       Senior Managing Director

       Holy Gardens Memorial Park

Thru: Aireen S. Ricamara

         OIC-Holy Gardens Memorial Park

        Brenn Garcia

        Marketing Coordinator

From: Vencho R. Tolentino

          MT-HGOMP

April 22-27,  2013

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
Unit: 1 Lot buyers Deposit	Units: SU= 1 lot 1 LBD SA=36,774.19 Collection: 83,663.03	We  have  1 LBD this week. We will work hard next week to attain our target for the week . We are visiting wake and will revisit our in active agents including those agents who are connected with funeral parlors and government agencies and church.
Inputs (Internal)
Prospecting – 150 ·  Text blast= 100 ·  Facebook ·  Referrals –get referrals from agents and clients. ·  Leafleting after interments and saturation . . Visitation of agent and partner funeral homes and government agencies	Prospect: 110	Improvement >All staff come to office early because it is our duty and because of the early bird program. > Implement Reward and punishment thru early bird program. > We agreed to be more aggressive in our saturation and prospecting so that we will hit our targets. > Visiting of wakes and giving mass cards and folding fans. >VRT > Leafleting > Text blast >  At the office to assist customers that will pay their monthly amortization > Attend to inquiries > Assisting walk in customer >  Communicate to head office, follow up pending JO’s, PO’s and other documents including re-imbursements and Interment fee. AMC > Deposit of collection > Follow up prospects (referrals, agents, old prospects, existing customer) > Leafleting  > Follow up day to day collection > Sending Abstract >Saturation DLE > Interment preparation > Text blast (Agent, prospects, suspects, existing customers). >Leafleting SG/MC > Site maintenance. > Improvement of Vertical Garden. > Land scaping of lagoon and planting of yellow bell in Lawn 1 > Improvement of nursery > Improvement of HGOMP’ Compost Pit. .
Setting sales appointment  Tripping	No. and methods 1  prospect tripped	Binibigyan ng promo items like t-shirts or folding fans at candies at valentines give aways ang prospect. At binigyan ng Buko pie ang spot cash buyer. Nag offer ng drinks and snacks sa customer during tripping.
Training .	Discuss the Slide show in Marketing and Sales	This slide show has helped us realized the importance of sales. It is a noble profession and the heart of a company. All marketing staff must be decisive and aggressive in increasing prospects to have more sales.
External (Agents)
Recruitment	No. and methods
7 Sales Agents motivated by talking to them . Text blasts – 15 agents 1 agent Mr. Tolosa of ADE Funeral service in Tigbauan	No. of calls and visit 15 Textblast- 200 text messages was sent to our agents, customers and prospects.	>Continuous reminders  and answering their inquiries. >Inform them of our affordable Interment Service.  >Asking all agents their prospect list.

2.       Customer service

Security Guard	Remind SG of his biodata and his condition in site if there are problems. Updating of roving report.
Office	We are doing always 5’s in the office to make it presentable to clients and prospects.
Payments	Text blast and visit of arrear customer to remind them about their monthly amortization. We have improve in collection of CO loans.
Documents	Proper checking of documents before sending to Head office and always having a transmittal for pouch having proper documentation.
Interments	Checking of Lowering device and carpets. We will Po for new steel frame for our lowering device. Offered the new interment fee service (economy to clients but stresses the value of luxury and deluxe service. We will Po for new chain block because the old one is now defective.
Post interments	Posting of Post interment report on blog.

3.       UniqCSEx

Office furniture	Nilinis ang mga sofa at pinagpagan. Tapos nilalagyan ng pabango. Mag canvass para ipa upholster ang sofa.
Office décor	Nag canvass ng mga bagong decors sa bagong office.
Car	Araw-araw na paglilinis ng eagle at pagcheck up para sa mga dapat ipaayos. Ginagawa sa araw-araw ang TPM para palaging nasa showroom condition si Eagle.Kasama din ang BLOW BAGS.
Toilets	Paglilinis araw araw ng cr at paglagay nang tubig sa balde
Snacks	Nagprovide ng C2 drinks at mga biscuits para sa customers at soon to be clients. At nagbibigay ng Goldilocks cake sa mga buyers

4.       Interment equipment – Mag  PO ng bagong pinta at carpet dahil luma na at may mga punit na.

5.       Interment procedures – Actual checking of interment checklist 2-3 hours before the interment. Si Miss Daisy Escueta na ang bagong Interment specialist sa HGOMP. May mga bagong innovation na ginagawa para mas lalong mapaganda ang interment.

6.       Landscaping – Pagdidilig ng mga punla sa herbal garden at vertical garden at pagpapalit ng mga    namatay sa vertical garden. 

Vertical Gardens	Araw-araw dinidiligan ang mga halaman sa vertical garden sa harap ng gate. At naglagay ng bagong vertical garden as Phase II
Herbal Gardens	Inilipat ang mga herbal plant sa paligid ng puno ng buko malapit sa cr para madaling madiligan
Lawn and garden maintenance	Pinalinisan ang mga lapida para Makita nang customer ang perpetual care.
Compost Pit	Pagsasaayos ng compost pit area. Para pondohan ng mga tuyong damo para gawing pataba.
Nursery Garden	Planting of additional plants in nursery garden. Patuloy na pagdidilig sa mga halaman sa vertical garden

Deep well	The deep well is already finished and is now ready to use.
Road Works	The Drainage has already commence and the construction of apartment niche.

Prepared by:

Vencho Tolentino

HGOMP-TEAM

4/27/13