WEEK 18: WEEKLY KAIZEN REPORT OF HOLY GARDENS OTON, May 5, 2013

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WEEK 18: WEEKLY KAIZEN REPORT OF HOLY GARDENS OTON

To : Jeorge U. Saguinsin

       Senior Managing Director

       Holy Gardens Memorial Park

Thru: Aireen S. Ricamara

         OIC-Holy Gardens Memorial Park

       

        Brenn Garcia

        MC-HGMP

From: Vencho R. Tolentino

HGOMP

April 29-May 4, 2013

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
Unit: 2 unit SA  88,258.06 2 Lot Buyers Deposit Collection : 100,811.05	Units: 1 Lot Buyers Deposit	We only have 2 lot sale this week, and 2 client who avail the Buyers Lot Deposit scheme.
Inputs (Internal)
Prospecting – 150 ·  Text blast= 100 ·  Facebook · Referrals –get referrals from agents and clients. ·  Leafleting  after interments	Prospect: 110	Improvement >All staff come to office early because it is our duty and because of the early bird program. > Implement Reward and punishment thru early bird program. > We agreed to be more aggressive in our saturation and prospecting so that we will hit our targets. >VRT > Leafleting after interments > Text blast >  At the office to assist customers that will pay their monthly amortization > Attend to inquiries > Assisting walk in customer >  Communicate to head office, follow up pending JO’s, PO’s and other documents including re-imbursements and Interment fee. AMC > Deposit of collection > Follow up prospects (referrals, agents, old prospects, existing customer) > Agent visit > Follow up day to day collection DLE > Conduct interments > Preparation of Interments > Text blast (Agent, prospects, suspects, existing customers) the affordable interment service >Leafleting after interments SG/MC > Site maintenance. > Improvement of Vertical Garden. > Land scaping of lagoon and planting of yellow bell in Lawn 1 > Improvement of nursery > Improvement of HGOMP’ Compost Pit. > Training of new set of ISG’s.
Setting sales appointment  Tripping	No. and methods 3 prospect tripped	Binibigyan ng promo items like t-shirts or folding fans, Bonner at candies. At binigyan ng Buko pie ang spot cash buyer. Nag offer ng drinks and snacks sa customer during tripping.
Training of CSS	Prospecting and promotion for sure sales Unique Customer Service Experience at Holy Gardens Marketing Sales Primer	All staff must have knowledge  and know how to sale and know how to build rapport. All staff must know and improve the interment service we offer.
External (Agents)
Recruitment	No. and methods
5 Sales Agents motivated by talking to them . Text blasts – 15 agents	No. of calls and visit 20 Textblast- 70 text messages was sent to our agents, customers and prospects.	>Continuous reminders  and answering their inquiries. >Inform them of our affordable Interment Service.  >Asking all agents their prospect list. > Inform them of Lot Buyers Deposit scheme.

2.       Customer service

Security Guard	Discuss about the roving report that it should not be a table report.
Office	Panaflex is ready to be installed this monday.
Payments	Text blast and visit of arrear customer to remind them about their monthly amortization. Including SOA of arrears in Loan
Documents	Proper checking of documents before sending to Head office and always having a transmittal for pouch having proper documentation.
Interments	We give a new refreshment to our client by giving them Goldilocks products. In this manner we are giving them impression that our refreshments are not cheap and common. Offered the new interment fee service (economy to clients but stresses the value of luxury and deluxe service. Introduce new motif for podium
Post interments	Posting of Post interment report on blog

3.       UniqCSEx

Office furniture	Nilinis ang mga sofa at pinagpagan. Tapos nilalagyan ng pabango. Mag canvass para ipa upholster ang sofa.
Office décor	Nag canvass ng mga bagong decors sa bagong office.
Car	Araw-araw na paglilinis ng eagle at pagcheck up para sa mga dapat ipaayos. Inimplement ang TPM para masiguro na maalagaan ang sasakyan.
Toilets	Paglilinis araw araw ng cr at paglagay nang tubig sa balde
Snacks	Nagprovide ng C2 drinks at mga biscuits para sa customers at soon to be clients.

4.       Interment equipment –Tinuruan ni Mang Sam ang mga bagong set ng ISG ng tamang pag-aalaga sa Interment equipment.

5.       Interment procedures – Actual checking of interment checklist 2-3 hours before the interment. Si Miss Daisy Escueta na ang bagong Interment specialist sa HGOMP.

6.       Landscaping – Pagdidilig ng mga punla sa herbal garden at vertical garden at pagpapalit ng mga    namatay sa vertical garden. 

Vertical Gardens	Araw-araw dinidiligan ang mga halaman sa vertical garden sa harap ng gate. At naglagay ng bagong vertical garden as Phase II
Herbal Gardens	Inilipat ang mga herbal plant sa paligid ng puno ng buko malapit sa cr para madaling madiligan
Lawn and garden maintenance	Pinalinisan ang mga lapida para Makita nang customer ang perpetual care.
Compost Pit	Pagsasaayos ng compost pit area. Para pondohan ng mga tuyong damo para gawing pataba.
Nursery Garden	Planting of additional plants in nursery garden. Patuloy na pagdidilig sa mga halaman sa vertical garden

Deep well	Tapos na ang Deep Well at pwede ng magsupply nang tubig
Road Works	Nasimulan na ang paghuhukay  sa drainage.
Frontier and Eagle	Palagiang paglilinis sa mga sasakyan at pagsasagawa ng TPM at 5’s, Plaisir at BLOWBAGS
Transportation Specialist	Discuss the slideshow on Driving Essential for TS- TS must be knowledgeable to make their vehicle in good, running condition and in showroom condition
Field Technician	Discuss the slideshow on slideshare about Landscaping and Horticulture for GT

Prepared by:

Vencho Tolentino

HGOMP-TEAM

5/5/13