September 27, 2011

Gemba Kaizen TEDO from Slideshare

Constant & close communication. 5 disciplines: mental models, personal mastery, systemic thinking, shared vision, team learning.


Gemba Kaizen - TEDO


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  1. Holy Gardens Calapan Memorial ParkSeptember 29, 2011 at 10:08 AM

    Gemba Kaizen is a problem solving approach.

    This is a great help in marketing especially in handling complaints. If the customer is complaining, the customer is the gembutsu or the problem. When they are complaining we must immediately do some countermeasures to ease them, apologize, give them something to drink, listen to what they are trying to say and take note of the things that needs to work on. Find out the root cause and act on it ASAP. Then come up with countermeasures to prevent it from happening again.

    What to do next:
    1. Always make it sure that what we are doing is on the right process, we are following the standards to prevent complaints from customers.
    2. Keep in mind that customers are important in our business so every transactions with them must be remarkable and with high standard and quality.

    Aireen
    HGCMP

    ReplyDelete

1. One of our beliefs is learning. It pays that you learn more to do more Just to survive you have to learn how forage in a forest or raise your food, catch prey

2. In order to discharge your job well, you have to learn your admin plan the process flow and standards.

3. To keep up with changes, you have to learn and read. There is no other way

4. signify that you have read by putting your name on this comment box. Every staff must: post the name on this comment box, or like, agree/will do. Your registering on this comment box is being graded under communication. Observe RRURAC: Read, Reflect, Understand, Realize (apply to reality) Apply, and Check (if it works)
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