13th Week: HGPMP Weekly Kaizen Report

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March 31, 2013

To:                   Jorge U. Saguinsin

Senior Managing Director

From:               Brenda Lyn G. Garcia

OIC - HGPMP

Subject:           Weekly Upgrades on Improvements 13^th week 2013 (March 25-31, 2013)

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1. Sales results closing vs. last week

This week: SALES: 4 lots ; 1 ash crypt       SA:  154,806.97	Last week: SALES: 5 lots SA:  179,758.54	We will focus on marketing inputs esp. increase number of tripping and visitation of prospect to get closer to our target
Inputs (Internal)
Prospecting	No. Text blast/phone call – 162 Prospect gen. 12 –positive prospects Sales presentation conducted - 8	Offering of beside lot to at need buyers. We gave folded fans to other class A prospects and inquiring customers. We improve our snacks in the office and offered hot coffee and cold soda in the office.
Setting sales appointment Tripping	No.                                              1 – Appointment   2 – trips	Increasing marketing inputs to increase possibilities of sales. Esp. setting up of appointment. We have to devote most of our time doing value added activities (selling).
Training of CSS	Topics discussed: Objections of client and how to neutralize it	Discussion and Understanding of topics in BB blog with staff during am talk. Discussion of possible for closing and for visitation every morning.
External (Agents)	Numbers and methods
Recruitment	New agent: none	2 new agents must be recruited weekly and which I must devote myself to recruit new agents
Sales agent motivated	No. of calls/texted – 25 Visit – 2	Visitation of agents must be done in a daily basis. We encourage them to sell to have additional income..
Sales agent meeting	None

2. Customer service

Security Guard	Reminding of the standard procedures and the time of roving. I instructed them to clean their area 50 meters away.
Office	–        We made general cleaning of office chairs and interment chairs. We clean the office daily and we make sure that tables and receiving areas are clear and clean. Warm greetings by HGMP staff towards customer and prompt assistance; Offering of cookies and serves cold bottled soda, hot coffee to customers and agents, and offering of cold water to inquiries, buyers and paying clients.
Payments	No. of text blast done by RFC: 140 Encouraging paying clients to avoid compounding penalty. Visitation of arrearages was done by RFC.
Documents	0- Documents delivered;
Interments	Post interment: Thanking the family and saying condolence
Post interments	5S after interment, placing of marker and Bermuda will be done after tampering of plot
Death anniversaries & birthdays: Greetings of agents and customer a happy new year	Posted in the events blog the names of death anniversaries and birth anniversary for the week: none FOFF: 1

3. UniqCSEx

Office decor	Cleaning of office every morning, done 5S in the office and bodega. Cleaning of glass doors and windows, cleaning of bamboo fountain.
Site	Repainting of Chapel trellis; Landscaping in Island 2; Daily watering of plants and grasses; trimming of shrubs, brush cutting in lawn areas and parking
Car	Daily cleaning of vehicle. Checking of parts every morning, cleaning inside and out Crosswind and make use of the TPM card.
Toilets	General cleaning every morning and check-up of cleanliness every afternoon

4. Interment equipment – Cleaning of lowering device and smoke machine and sound system every after each use.

5. Interment procedures – Scattering of petals on the floor of crypts and new motif set up.

6. Landscaping – securing newly landscaped area in Lawn 5A by putting up small bamboo sticks

Nursery/no. of plants planted	Duranta – 300 Santan - 450
Vertical & Herbal Gardens	Daily watering of vertical gardens in crypt area and herbal plants in the nursery
Lawn and garden maintenance	Brush cutting/mowering in Lawn4A, open space, 1A and 1B Lawn Total of: 3,500 sqm

7. Other improvement proposed.

Office	New cabinet for files and folders Purchase of 1 set Laptop Carpet for sala
Interment	New set of interment motifs Free wifi burol/ Online interment
Saleable area and interment area	Follow up bpi with the approval of  PDCA road works, drainage systems and construction of path walks in Lawn 8 and 9.

 

First Quarter Sales Report of Holy Gardens Oton 2013

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First  Quarter Sales Report of Holy Gardens Oton

2013

2013	2012
JANUARY 2013	JANUARY 2012
SALES UNIT: 16 UNITS SALES AMOUNT:  PHP 728,414.83	SALES UNIT: 6 UNITS SALES AMOUNT:  PHP 281,087.99
FEBRUARY 2013	FEBRUARY 2012
SALES UNIT: 7 UNITS SALES AMOUNT:  PHP 284,289.00	SALES UNIT: 3 UNITS SALES AMOUNT:  PHP 80,729.03
MARCH  2013	MARCH  2012
SALES UNIT: 5 UNITS SALES AMOUNT:  PHP 169,212.90 9 Lot Buyers Deposit	SALES UNIT: 1 UNIT SALES AMOUNT:  PHP 16,000.00
Total Sales Unit: 28Sales Amount: 1,181,916.73	Total Sales Unit: 10Sales Amount: 377,817.02

Prepared by:

Vencho R. Tolentino

MT-HGOMP

3-31-13

WEEK 13: WEEKLY KAIZEN REPORT OF HOLY GARDENS OTON, March 31, 2013

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WEEK 13: WEEKLY KAIZEN REPORT OF HOLY GARDENS OTON

To : Jeorge U. Saguinsin

       Senior Managing Director

       Holy Gardens Memorial Park

Thru: Aireen S. Ricamara

         OIC-Holy Gardens Memorial Park

       

        Brenn Garcia

        MC-HGMP

From: Vencho R. Tolentino

          MT-HGOMP

March 25-31,  2013

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
Unit: 1 unit SA 36,774.19 2 Lot Buyers Deposit 1 lot reservation Collection : 108,178.00	Units: 2 Body Crypt SA 28,000 1 Lot Buyers Deposit Collection : 258,855.90	We only have 1 lot sale this week, 1 lot reservation and 2 client who avail the Buyers Lot Deposit scheme.
Inputs (Internal)
Prospecting – 150 ·  Text blast= 100 ·  Facebook · Referrals –get referrals from agents and clients. ·  Leafleting  after interments	Prospect: 110	Improvement >All staff come to office early because it is our duty and because of the early bird program. > Implement Reward and punishment thru early bird program. > We agreed to be more aggressive in our saturation and prospecting so that we will hit our targets. >VRT > Leafleting after interments > Text blast >  At the office to assist customers that will pay their monthly amortization > Attend to inquiries > Assisting walk in customer >  Communicate to head office, follow up pending JO’s, PO’s and other documents including re-imbursements and Interment fee. AMC > Deposit of collection > Follow up prospects (referrals, agents, old prospects, existing customer) > Agent visit > Follow up day to day collection DLE > Conduct interments > Preparation of Interments > Text blast (Agent, prospects, suspects, existing customers) the affordable interment service >Leafleting after interments SG/MC > Site maintenance. > Improvement of Vertical Garden. > Land scaping of lagoon and planting of yellow bell in Lawn 1 > Improvement of nursery > Improvement of HGOMP’ Compost Pit. > Training of new set of ISG’s.
Setting sales appointment  Tripping	No. and methods 3 prospect tripped	Binibigyan ng promo items like t-shirts or folding fans, Bonner at candies. At binigyan ng Buko pie ang spot cash buyer. Nag offer ng drinks and snacks sa customer during tripping.
Training of CSS	Re: Discuss our stake on our Outstanding loans on Majorem and how are we going to pay it. Re: Alec Baldwin Video	All staff must have knowledge  and feeling of ownership on our existing loans on majorem. AIDA and ABC principle must be understood by all staff.
External (Agents)
Recruitment	No. and methods
5 Sales Agents motivated by talking to them . Text blasts – 15 agents	No. of calls and visit 20 Textblast- 70 text messages was sent to our agents, customers and prospects.	>Continuous reminders  and answering their inquiries. >Inform them of our affordable Interment Service.  >Asking all agents their prospect list. > Inform them of Lot Buyers Deposit scheme.

2.       Customer service

Security Guard	Given him a new roving report.
Office	We are waiting for the release of the budget for the panaflex.
Payments	Text blast and visit of arrear customer to remind them about their monthly amortization. Including SOA of arrears in Loan
Documents	Proper checking of documents before sending to Head office and always having a transmittal for pouch having proper documentation.
Interments	We give a new refreshment to our client by giving them Goldilocks products. In this manner we are giving them impression that our refreshments are not cheap and common. Offered the new interment fee service (economy to clients but stresses the value of luxury and deluxe service. Introduce new motif for podium
Post interments	Posting of Post interment report on blog

3.       UniqCSEx

Office furniture	Nilinis ang mga sofa at pinagpagan. Tapos nilalagyan ng pabango. Mag canvass para ipa upholster ang sofa.
Office décor	Nag canvass ng mga bagong decors sa bagong office.
Car	Araw-araw na paglilinis ng eagle at pagcheck up para sa mga dapat ipaayos. Inimplement ang TPM para masiguro na maalagaan ang sasakyan.
Toilets	Paglilinis araw araw ng cr at paglagay nang tubig sa balde
Snacks	Nagprovide ng C2 drinks at mga biscuits para sa customers at soon to be clients.

4.       Interment equipment –Tinuruan ni Mang Sam ang mga bagong set ng ISG ng tamang pag-aalaga sa Interment equipment.

5.       Interment procedures – Actual checking of interment checklist 2-3 hours before the interment. Si Miss Daisy Escueta na ang bagong Interment specialist sa HGOMP.

6.       Landscaping – Pagdidilig ng mga punla sa herbal garden at vertical garden at pagpapalit ng mga    namatay sa vertical garden. 

Vertical Gardens	Araw-araw dinidiligan ang mga halaman sa vertical garden sa harap ng gate. At naglagay ng bagong vertical garden as Phase II
Herbal Gardens	Inilipat ang mga herbal plant sa paligid ng puno ng buko malapit sa cr para madaling madiligan
Lawn and garden maintenance	Pinalinisan ang mga lapida para Makita nang customer ang perpetual care.
Compost Pit	Pagsasaayos ng compost pit area. Para pondohan ng mga tuyong damo para gawing pataba.
Nursery Garden	Planting of additional plants in nursery garden. Patuloy na pagdidilig sa mga halaman sa vertical garden

Deep well	Gumawa ng contract sa Deep well at nag aantay na sa release ng budget. Nakausap na si Sir Ed Acuerdo at inaantay nlang ang budget para masimulan na.
Road Works	Pinagawa ng PDCA para masimulan na ang road works. Nag loan ng 1.3 million para sa roadworks at drainage.
Filling	Na irelease na ang huling payment para sa Back filling at magreresume na sa Lunes 4/1/13 ang filling activity.

Prepared by:

Vencho Tolentino

HGOMP-TEAM

3/31/13