February 16, 2013

Week 7: HGPMP Weekly Upgrades on Improvement

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Feb. 16, 2013


To:                   Jorge U. Saguinsin

Senior Managing Director 

From:               Brenda Lyn G. Garcia

OIC - HGPMP

Subject:           Weekly Upgrades on Improvements 7th week 2013





  1. Sales results closing vs. last week
This week:
SALES:
Units: 5 lots & 3 lots partial d/p
        SA:  165,967.70
 
 
 
Last week:
SALES:
Units: 3 lots
SA:  106,117.92
 
 
We informed our class A prospects with valentine’s promo. We followed up our EDP clients to pay the down payment in full. We gave wrapped candies and chocolates for the clients who visited the office on Valentines Day.
Inputs (Internal)
 
 
Prospecting
 
No.
 
Text blast – 430
 
FB prospecting – 5
 
Phone Call – 8
 
Sales presentation - 8
Offering of beside lot to at need buyers. We gave folded fans to other class A prospects and inquiring customers. We improve our snacks in the office and offered hot coffee and cold soda in the office.
Setting sales appointment
 
Tripping
No.
                                           
7 – Appointments
 
5 – trips
Calling of prospects for appointment and encouraging them to choose their preferred lot by tripping them at the project site.
Training of CSS
 
Topics discussed:
Review of the MVP
 
 
Discussion and Understanding of topics in BB blog with staff during am talk. Discussion of possible for closing and for visitation every morning.
External (Agents)
Numbers and methods
 
Recruitment
New agent: 1
 
Sales agent motivated
No. of calls – 20
Text blast: 30
Visit – 4
 
Explaining and assisting them in filling up the new ATS
Inform them of the existing promo.
Informing the affordable Interment Service.
Asking agents with their prospect list and list of for closing for the month.
Sales agent meeting
 
None
 

 
  1. Customer service

Security Guard
 
Reminding of the standard procedures and the time of roving. I warned them not to tsismis while on duty.
Office
        We clean the office daily and we make sure that tables and receiving areas are clear and clean. Warm greetings by HGMP staff towards customer and prompt assistance; Offering of cakes, delicacies candies and serves cold bottled soda, hot coffee to customers and agents, and offering of cold water to inquiries, buyers and paying clients.
Payments
No. of text blast done by RFC: 100
Encouraging paying clients to avoid compounding penalty. Visitation of arrearages was done by RFC.
Documents
 
0- Documents delivered;
Interments
 
New readings was read by AC on Saturday’s interment
Post interment: Kinakamusta ang family by AC.
Post interments
5S after interment, placing of marker and Bermuda will be done after tampering of plot
Death anniversaries & birthdays:
 
Greetings of agents and customer a happy new year
Posted in the events blog the names of death anniversaries and birth anniversary for the week: none
 
FOFF: 2

 
  1. UniqCSEx

Office decor
 
Cleaning of office every morning, done 5S in the office and bodega. Cleaning of glass doors and windows, cleaning of bamboo fountain.
Site
 
Daily watering of plants and grasses; trimming of shrubs, brush cutting in lawn areas and parking
Car
 
Checking of parts every morning, cleaning inside and out both Crosswind, Patrol & TLC and make use of the TPM card
Toilets
 
General cleaning every morning and check-up of cleanliness every afternoon

 
  1. Interment equipment – Repainting of 3 sets Tent including tires, rims and lid placer.

  1. Interment procedures – New bible verses was being read during interment, relatives and friends fall in line during final glance, family members are the last one to do the final glance.

  1. Landscaping – GT’s is more of focusing in watering the plants due to the extreme heat of the sun.
 

Nursery/no. of plants planted
 
100 pcs –philandra
100 -yellow ficus
100 -yellow plants
200 -duranta
 
Vertical & Herbal Gardens
 
Daily watering of vertical gardens in crypt area and herbal plants in the nursery
Lawn and garden maintenance
 
 
 
Construction
Brush cutting and walis in right wing outside, Lawn 6A, 6B, 7A , 8A, Lawn 1, Lawn 3A
Vault area and interment areas
Lawn Total of: 3,900 sqm
 
Request for new batch of backfilling will be requested so as to pursue other construction like path walks and roads in GE area.


  1. Other improvement proposed.

Office
Collection booth inside the office
Replacement of tables per staff
Purchase of new set of desktop for accounting use
Carpet
Interment
Iwata evaporated air condition canvassed at 25K
Free Online interment
Saleable area and interment area
Follow up purchase of Trashcans @ BPI for site (plastic made) and chapel (stainless made)

 

 

 

 

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