Week 7: HGPMP Weekly Upgrades on Improvement

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Feb. 16, 2013

To:                   Jorge U. Saguinsin

Senior Managing Director 

From:               Brenda Lyn G. Garcia

OIC - HGPMP

Subject:           Weekly Upgrades on Improvements 7^th week 2013

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1. Sales results closing vs. last week

This week: SALES: Units: 5 lots & 3 lots partial d/p         SA:  165,967.70	Last week: SALES: Units: 3 lots SA:  106,117.92	We informed our class A prospects with valentine’s promo. We followed up our EDP clients to pay the down payment in full. We gave wrapped candies and chocolates for the clients who visited the office on Valentines Day.
Inputs (Internal)
Prospecting	No.   Text blast – 430   FB prospecting – 5   Phone Call – 8   Sales presentation - 8	Offering of beside lot to at need buyers. We gave folded fans to other class A prospects and inquiring customers. We improve our snacks in the office and offered hot coffee and cold soda in the office.
Setting sales appointment   Tripping	No.                                             7 – Appointments   5 – trips	Calling of prospects for appointment and encouraging them to choose their preferred lot by tripping them at the project site.
Training of CSS	Topics discussed: Review of the MVP	Discussion and Understanding of topics in BB blog with staff during am talk. Discussion of possible for closing and for visitation every morning.
External (Agents)	Numbers and methods
Recruitment	New agent: 1
Sales agent motivated	No. of calls – 20 Text blast: 30 Visit – 4	Explaining and assisting them in filling up the new ATS Inform them of the existing promo. Informing the affordable Interment Service. Asking agents with their prospect list and list of for closing for the month.
Sales agent meeting	None

 

2. Customer service

Security Guard	Reminding of the standard procedures and the time of roving. I warned them not to tsismis while on duty.
Office	–        We clean the office daily and we make sure that tables and receiving areas are clear and clean. Warm greetings by HGMP staff towards customer and prompt assistance; Offering of cakes, delicacies candies and serves cold bottled soda, hot coffee to customers and agents, and offering of cold water to inquiries, buyers and paying clients.
Payments	No. of text blast done by RFC: 100 Encouraging paying clients to avoid compounding penalty. Visitation of arrearages was done by RFC.
Documents	0- Documents delivered;
Interments	New readings was read by AC on Saturday’s interment Post interment: Kinakamusta ang family by AC.
Post interments	5S after interment, placing of marker and Bermuda will be done after tampering of plot
Death anniversaries & birthdays:   Greetings of agents and customer a happy new year	Posted in the events blog the names of death anniversaries and birth anniversary for the week: none   FOFF: 2

 

3. UniqCSEx

Office decor	Cleaning of office every morning, done 5S in the office and bodega. Cleaning of glass doors and windows, cleaning of bamboo fountain.
Site	Daily watering of plants and grasses; trimming of shrubs, brush cutting in lawn areas and parking
Car	Checking of parts every morning, cleaning inside and out both Crosswind, Patrol & TLC and make use of the TPM card
Toilets	General cleaning every morning and check-up of cleanliness every afternoon

 

4. Interment equipment – Repainting of 3 sets Tent including tires, rims and lid placer.

5. Interment procedures – New bible verses was being read during interment, relatives and friends fall in line during final glance, family members are the last one to do the final glance.

6. Landscaping – GT’s is more of focusing in watering the plants due to the extreme heat of the sun.

 

Nursery/no. of plants planted	100 pcs –philandra 100 -yellow ficus 100 -yellow plants 200 -duranta
Vertical & Herbal Gardens	Daily watering of vertical gardens in crypt area and herbal plants in the nursery
Lawn and garden maintenance       Construction	Brush cutting and walis in right wing outside, Lawn 6A, 6B, 7A , 8A, Lawn 1, Lawn 3A Vault area and interment areas Lawn Total of: 3,900 sqm   Request for new batch of backfilling will be requested so as to pursue other construction like path walks and roads in GE area.

7. Other improvement proposed.

Office	Collection booth inside the office Replacement of tables per staff Purchase of new set of desktop for accounting use Carpet
Interment	Iwata evaporated air condition canvassed at 25K Free Online interment
Saleable area and interment area	Follow up purchase of Trashcans @ BPI for site (plastic made) and chapel (stainless made)