WEEKLY UPGRADE OF HOLY GARDENS OTON, WEEK 6, February 10, 2013

Let us have ears that can hear, minds that can understand, hearts that can feel, hands that can do...Let us read and understand these posts.

WEEK 6

To : JUS

Thru: ASR

From: VT

Weekly Upgrade

HGOMP

February 3-10, 2013Vs.  January 27, 2013-February 2, 2013 

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
Unit: 1 lot Sa= 44,129.03	Units: 2 lot SA-92,720.00 1 lot reservation	We just have 1 lot sale . We will work hard next week to attain our target for the week and the month. Especially we have a Valentine promo to offer and an affordable interment service to offer.
Inputs (Internal)
Prospecting – 120 ·  Text blast ·  Facebook ·  Referrals ·  Leafleting after interment, we had four interment this week alone.	Prospect: 100	Improvement >All staff come to office early because it is our duty and because of the early bird program. > Implement Reward and punishment thru early bird program. > We agreed to be more aggressive in our saturation and prospecting so that we will hit our targets. >VRT > Leafleting after every interment. > Text blast >  At the office to assist customers that will pay their monthly amortization > Attend to inquiries > Assisting walk in customer >  Communicate to head office, follow up pending JO’s, PO’s and other documents including re-imbursements. AMC > Deposit of collection > Follow up prospects (referrals, agents, old prospects, existing customer) > Leafleting after every interment. > Agent visit > Follow up day to day collection > Interment preparation >Saturation at Tigbauan, Oton and Villa. DLE > Sending of abstract >Sending of Dep. Slip > Text blast (Agent, prospects, suspects, existing customers) about on-going promos like Valentines Day Promo and the affordable interment service, collection, and schedule. >Leafleting after every interment SG > Site maintenance. > Improvement of Vertical Garden. > Improvement of nursery > Improvement of HGOMP’ Compost Pit. > Checker of back filled materials.
Setting sales appointment  Tripping	No. and methods 2 prospect tripped	Binibigyan ng promo items like t-shirts or folding fans  ang prospect. Nag offer ng drinks and snacks sa customer during tripping.
Training of CSS .	Effective Executive Discusses about the Valentines Day Promo and the New Affordable  interment  fee including the Promo of Majorem for Valentines Day	All employee must know how to be effective executive. All of us must have knowledge on on-going promos and must know how to market it.
External (Agents)
Recruitment	No. and methods
Sales agent motivated – 11 Sales Agents motivated by talking to them . Text blasts – 15 agents	No. of calls and visit Textblast- 30 text messages was sent to our agents, customers and prospects regarding our latest promos.	>Continuous reminders  and answering their inquiries. >Inform them of our Valentines Day Promo. >Inform them of our affordable Interment Service. >Inform them that there will be an agent meeting on Sunday February 10, 2013 >Asking all agents their prospect list.

2.       Customer service

Security Guard	Review of his performance for the month and remind him of his lapses.
Office	We decorated our office with valentine’s day cut outs. To set the mode for Valentine’s Day Promo.
Payments	Textblast and visit of arrear customer to remind them about their monthly amortization and giving folding fans for new year.
Documents	Proper checking of documents before sending to Head office
Interments	Checking of Lowering device and carpets. Offered the new interment fee service (economy to clients but stresses the value of luxury and deluxe service.
Post interments	Posting of Post interment report on blog
Death anniversaries & birthdays:

3.       UniqCSEx

Office furniture	Nilinis ang mga sofa at pinagpagan. Tapos nilalagyan ng pabango.
Office décor	Naglagay ng mga balloons para makita ng mga customer na bumibisita sa office
Car	Araw-araw na paglilinis ng eagle at pagcheck up para sa mga dapat ipaayos. Nag PO ng para sa repainting at pag papaayos ng eagle.
Toilets	Paglilinis araw ng cr at paglagay nang tubig sa balde
Snacks	Nagprovide ng C2 drinks at mga biscuits para sa customers at soon to be clients

4.       Interment equipment – Mag  PO ng bagong pinta at carpet dahil luma na at may mga punit na.

5.       Interment procedures – Actual checking of interment checklist 2-3 hours before the interment

6.       Landscaping – Pagdidilig ng mga punla sa herbal garden at vertical garden at pagpapalit ng mga     namatay sa vertical garden. 

Vertical Gardens	Araw-araw dinidiligan ang mga halaman sa vertical garden sa harap ng gate. At naglagay ng bagong vertical garden as Phase II
Herbal Gardens	Inilipat ang mga herbal plant sa paligid ng puno ng buko malapit sa cr para madaling madiligan
Lawn and garden maintenance	Pinalinisan ang mga lapida para Makita nang customer ang perpetual care.
Compost Pit	Pagsasaayos ng compost pit area. Para pondohan ng mga tuyong damo para gawing pataba.
Nursery Garden	Planting of additional plants in nursery garden.

Prepared by:

Vencho Tolentino

HGOMP-TEAM

2/9/13