6th Week: Holy Gardens Pangasinan Memorial Park Weekly Upgrades on Improvement

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Feb. 9, 2013

To:                   Jorge U. Saguinsin

Senior Managing Director

From:               Brenda Lyn G. Garcia

OIC - HGPMP

Subject:           Weekly Upgrades on Improvements 6^th week 2013

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1. Sales result closing vs. last week

This week: Jan. 28- Feb. 1, 2013 SALES: Units:   3 lots         SA:  106,117.92	Last week: Jan. 28- Feb. 1, 2013 SALES: Units: 3 lots SA:  114,773.83	During visitation with our prospect, andun yung makikipagkwentuhan muna and then comparing the price for the previous years and the current lot price and the client will say, “Sana kumuha na ako noon, kasi mataas na pala ngayon” and the deal is closed. (Mr. Loyola)
Inputs (Internal)
Prospecting	No.   Text blast – 230   FB prospecting – 10   Phone Call – 3   Sales presentation - 5	Prospect since 2005 only availed lot last Friday. We gave a mocca cake to our prospect buyer. We gave folded fans to other class A prospects. We improve our snacks in the office it is more tasteful to clients and offered healthy juices in a bottle.
Setting sales appointment   Tripping	No.                                      5 – Appointments   5 – trips	Calling of prospects for appointment and encouraging them to choose their preferred lot by tripping them at the project site.
Training of CSS	Topics discussed: Sales Hunting tips- the importance of back up numbers. For closing for the week	Discussion and Understanding of topics in BB blog with staff during am talk. Discussion of possible for closing and for visitation for the week.
External (Agents)	Numbers and methods
Recruitment	New agent: 0
Sales agent motivated	No. of calls – 15 Text blast: 20 Visit – 5	Explaining and assisting them in filling up the new ATS Inform them of the upcoming Valentines’ Day Promo. Informing the affordable Interment Service. Asking agents with their prospect list and list of for closing for the month.
Sales agent meeting	None

2. Customer service

Security Guard	Promptly opening the gate and inquiring customers directs and assisting them at the office
Office	–        Warm greetings by HGMP staff towards customer and prompt assistance; Offering of cakes, delicacies candies and serves cold bottled juices, hot coffee to customers and agents, and offering of cold water to inquiries, buyers and paying clients.
Payments	No. of text blast done by RFC: 150 Encouraging paying clients to avoid compounding penalty. Visitation of arrearages was done by rfc.
Documents	0- Documents delivered;
Interments	New readings was read by AC on Saturday’s interment
Post interments	5S after interment, placing of marker and Bermuda will be done after tampering of plot
Death anniversaries & birthdays:   Greetings of agents and customer a happy new year	Posted in the events blog the names of death anniversaries and birth anniversary for the week: none   FOFF: 1

3. UniqCSEx

Office decor	Cleaning of office every morning, done 5S in the office and bodega. Cleaning of glass doors and windows, cleaning of bamboo fountain.
Site	Daily watering of plants and grasses; trimming of shrubs, brush cutting,
Car	Checking of parts every morning, cleaning inside and out both Crosswind, Patrol & TLC and make use of the TPM card
Toilets	General cleaning every morning and check-up of cleanliness every afternoon

4. Interment equipment – Removal of tent lona and cleaning of it for more excellent service and nice and clean appearance of our interment set up. We have purchased 2 bearings to repair 1 set tent to prolong the life of our equipment.
5. Interment procedures – relatives and friends fall in line during final glance, family members are the last one to do the final glance.

ISG’s are now the ones who distributed the interment items: roses, balloons and program.

CSS lets the bereaved family stand up and clapped their hands for the job well done that their loved ones shown to them as a sign of thanking him/her for all the sacrifices and love.

6. Landscaping – I’ve instructed GTs to focus in watering the plants due to the extreme heat of the sun.

Nursery/no. of plants planted	No plants planted for the week. I will follow up bpi office regarding the requested payment for seedling bags.
Vertical & Herbal Gardens	Daily watering of vertical gardens in crypt area and herbal plants in the nursery
Lawn and garden maintenance       Construction	Brush cutting and walis in right wing outside, Lawn 6A, 3A Lawn Total of: 1,200 sqm   Contract for first 1,000 TL backfilling delivered was completed; another batch will be requested by Engr.

 

7. Other improvement proposed.

Office	Collection booth inside the office Replacement of tables per staff Purchase of new set of desktop for accounting use Carpet
Interment	Iwata evaporated air condition canvassed at 25K Free Online interment
Saleable area and interment area	Follow up purchase of Trashcans @ BPI for site (plastic made) and chapel (stainless made)

Prepared by:

Brendalyn G. Garcia

HGPMP

Approved by:

______________

Jorge U. Saguinsin

Senior Managing Director