Holy Gardens La Union Memorial Park Weekly Kaizen Report,February 2013

Let us have ears that can hear, minds that can understand, hearts that can feel, hands that can do...Let us read and understand these post

What is kaizen?  Does this report contain kaizen?

Brenn what do you suggest?

To: Sir JUS

Thru:Mam ASR  <ASR Please comment>

From: HGLUMP

Weekly Upgrade

Week 8

Subject: Weekly Upgrades on Improvements

               February 11- February 16, 2013 VS Feb.18-23,2013

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
Su- 1 lot P40,584.19	Su-upgrading of 1 reg.lawn lot	We need to work hard more and focus ,to have more sales this coming week,and,since we were not able to get the target during the Valentine’s promo  <give us details on what you should do to sell more>
Inputs (Internal)	Inputs (Internal)
- Textsblasts - Facebook - Leafletting at market,csi mall, city hall ,Lingsat Community School and during interment	- Textsblasts - Facebook - Leafletting at market,csi mall, city hall and during interment,giving of folded   fans to prospects that are are possible  to close sales this week. - Flowers and chocolates were given to customers who are possible for closing of sales	·    We were able to receive<d> text from customers from the leaflets we are saturating. <what is new?>
Setting sales appointment Trippings- 2 Textblasts -100 Prospects visited - 10	Setting sales appointment Textblasts- 100 Prospects visited-20	Prospects that were tripped committed to be closed this week
Training of CSS Never Leave A Sale Call Without Closing On Something	Training of CSS Valentine’s Day Promo	·         We were able to learn according to Mark Hunter that regardless of how bad the sales call might be going you should never leave a sales call without doing on something. Doing so give you momentum on which to build.  <are you applying?>
External (Agents)	External (Agents)
Recruitment	Recruitment 1 agent recruited ( Ernesto Garcia)	No improvement; There must be a sales agent meeting to show show the other agents achieve their sales ,<ANO GAGAWIN NA BAGO PARA MAKA RECRUIT?>

 

Security Guard
Office	-          Regular attending to Customers’queries with courtesy and be able to let them feel comfortable.Giving of folded fans to customers that are possible for closing sales.
Payments	-          Consistency in following up customers for their arrears to help increased our collection; -          Proper explanation to customers the reason why they have to pay their monthly amortization on time to avoid surcharge and avoid arrears
Documents	-          Texting and Calling to clients to inform them for their accomplished documents -          Checking properly all documents that are neede for pouched to head office
Interments	-          Updated posting of interment pictures in Facebook and Griefshares on blogs -          Checking of interment checklist and site before interment -          Talked properly to ISG the proper way of cleaning up their mess after their work
Post interments	Posted   2 interments on griefshare<HOW MANY INTERMENTS DID YOU HAVE?>and facebook

2.       UniqCSEx

Office furniture	New arrangement of office furniture
Office décor
Car/ CJ	Daily checking done <CHECKING LANG?>
Toilets	Daily maintenance of toilet; specially during interments.

3.       Interment equipment –     New Rainbow Motif was been utilized.< ok>

                                             

       Interment procedures – Proper procedure of grievers entrance and exit for final viewing

                                                was maintained to keep orderliness             

Landscaping / Vertical Gardens	-          Maintenance of vertical garden by putting animal manure  and frequent watering it
Herbal Gardens/Nursery	Maintenance of herbal plants by propagation and frequent watering the plants. Propagated 60 black plastic bag of Gumamela (600 pcs.) Propagated 50 black plastic bag of Santan  ( 50 pcs.) Propagated 50 black plastic bag of Dwatf Ficus (50 pcs.) Transfered 300 black plastic bag of Gumamela (600 pcs.) Transfered 50 plastic bag of Ficus (50 pcs.)
Lawn and garden maintenance	Regular pulling up of unwanted grass and weeds
Compost  Pit	Widening of compost pit to contain garbages<OK BA IYAN? ANONG KLASENG GARBAGE>

4.       Other improvements:

Office	We re arrange position of tables and furnitures<PANAY CASTLING LANG?>
Vehicle	<What?>
Interment	Proper checking of checklists for interment  <hanggang checking lang?>