HGPMP Weekly Kaizen Report 9th Week

Let us have ears that can hear, minds that can understand, hearts that can feel, hands that can do...Let us read and understand these posts

Feb. 24, 2013

To:                   Jorge U. Saguinsin  <please read my comments inside brackets>

Senior Managing Director

From:               Brenda Lyn G. Garcia

OIC - HGPMP

Subject:           Weekly Upgrades on Improvements 8^th week 2013

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1. Sales results closing vs. last week

This week: SALES: 10 lots         SA:  324,434.80	Last week: SALES:  5 lots & 3 lots partial d/p SA:  165,967.70	We informed our class A prospects with valentine’s promo period. We have closed 7 lots spot cash buyer, 5 lots of it is result of  the V. promo, 2 lots full d/p and 1 lot At need buyer. Sales appear that we are better than last week.
Inputs (Internal)
Prospecting	No. Text blast – 221 FB prospecting – 10 Phone Call – 10 Sales presentation - 15	Offering of beside lot to at need buyers. We gave folded fans to other class A prospects and inquiring customers. We improve our snacks in the office and offered hot coffee and cold soda in the office.
Setting sales appointment Tripping	No.                                             6 – Appointments 10 – trips	Calling of prospects for appointment and encouraging them to choose their preferred lot by tripping them at the project site.< OK>
Training of CSS	Topics discussed: Selling tips from Sales Hunter *How you are doing with your goals *Monday sales video tips *Brian Tracy’s Psychology of achievement *Use of four –legged sales call now	Discussion and Understanding of topics in BB blog with staff during am talk. Discussion of possible for closing and for visitation every morning. <OK>
External (Agents)	Numbers and methods
Recruitment	New agent: 2
Sales agent motivated	No. of calls/texted – 62 Visit – 9	Explaining and assisting them in filling up the new ATS Inform them of the existing promo. Informing the affordable Interment Service. Asking agents with their prospect list and list of for closing for the month. <Good>
Sales agent meeting	None

2. Customer service

Security Guard	Reminding of the standard procedures and the time of roving. I instructed them to clean their area 50 meters away. <not in writing as some made this mistake>
Office	–        We clean the office daily and we make sure that tables and receiving areas are clear and clean. Warm greetings by HGMP staff towards customer and prompt assistance; Offering of cookies and serves cold bottled soda, hot coffee to customers and agents, and offering of cold water to inquiries, buyers and paying clients.
Payments	No. of text blast done by RFC: 170 Encouraging paying clients to avoid compounding penalty. Visitation of arrearages was done by RFC.< others G cash? smart card>
Documents	0- Documents delivered;
Interments	Post interment: Thanking the family and saying condolence
Post interments	5S after interment, placing of marker and Bermuda will be done after tampering of plot
Death anniversaries & birthdays: Greetings of agents and customer a happy new year	Posted in the events blog the names of death anniversaries and birth anniversary for the week: none  <dagdagan> FOFF: 1  <dagdagan>

3. UniqCSEx 

Office decor	Cleaning of office every morning, done 5S in the office and bodega. Cleaning of glass doors and windows, cleaning of bamboo fountain.
Site	Daily watering of plants and grasses; trimming of shrubs, brush cutting in lawn areas and parking
Car	Checking of parts every morning, cleaning inside and out both Crosswind, Patrol & TLC and make use of the TPM card
Toilets	General cleaning every morning and check-up of cleanliness every afternoon

4. Interment equipment – Applying S40 to 2 sets of lowering device and greasing of moving parts, wiping of Konzert SS with “ArmorAll”.

5. Interment procedures – New bible verses was being read during interment, relatives and friends fall in line during final glance, family members are the last one to do the final glance.  <there are new bible verses on death>

6. Landscaping – GT’s is more of focusing in watering the plants due to the extreme heat of the sun.  <di ba gumagana water system na hinuhulugan natin?>

Nursery/no. of plants planted	700- gumamela 600 –duranta
Vertical & Herbal Gardens	Daily watering of vertical gardens in crypt area and herbal plants in the nursery
Lawn and garden maintenance Construction	Brush cutting and walis in right wing outside, GE area and Lawn 4B Lawn Total of: 2,700 sqm Request for new batch of backfilling will be requested so as to pursue other construction like path walks and roads in GE area.

7. Other improvement proposed

Office	Collection booth inside the office Replacement of tables per staff Purchase of new set of desktop for accounting use Carpet
Interment	Iwata evaporated air condition canvassed at 25K Free Online interment
Saleable area and interment area	Follow up purchase of Trashcans @ BPI for site (plastic made) and chapel (stainless made)