HGPMP Weekly Upgrades 5th week 2013

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February 2, 2013

To:                   Jorge U. Saguinsin

Senior Managing Director

From:               Brenda Lyn G. Garcia

                         OIC - HGPMP

Subject:           Weekly Upgrades on Improvements 5^th week 2013

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1. Sales results closing vs. last week:

This week: Jan. 28- Feb. 1, 2013 SALES: Units:   3 lots         SA:  114,773.83 Month End: 36 lots Sales amount: 1,339,573	Last week: Jan. 21-26, 2013 SALES: Units: 17 lots SA:  638,589.87	Our sales performance lowered this week. We have done sales follow ups, visitation, calling and text blasts. We strive to achieve more just like our performance last week.<what is new?>
Inputs (Internal)
Prospecting	No. Text blast – 220 FB prospecting – 10 Phone Call – 5 Sales presentation - 2	Prospects visited last Sunday reserved a lot. Giving away of folded fans to positive prospects. <what is new>
Setting sales appointment Tripping	No.                                      3 – Appointments 4 – trips	Calling of prospects for appointment and encouraging them to choose their preferred lot by tripping them at the project site.
Training of CSS	Topics discussed: Sales Hunting tips Valentines promo in mind Right mindset	Discussion and Understanding of topics in BB blog with staff during am talk. Discussion of possible for closing and for visitation for the week.<what is the specific thing you did?>
External (Agents)
Recruitment	New agent: 1	< Bakit di 5 or more? Di ba improvement yon>
Sales agent motivated	No. of calls – 10 Text blast: 40 Visit – 5
Sales agent meeting	None

2. Customer service

Security Guard	Giving away of gate pass for visitors and clients. Customer service oriented, respectful towards customers and visitors
Office	–        Warm greetings by HGMP staff towards customer and prompt assistance; Offering of biscuits, candies and hot coffee to customers and agents, and offering of cold water to inquiries, buyers and paying clients. <what else
Payments	No. of text blast done by RFC: 230 Encouraging paying clients to avoid compounding penalty.
Documents	0- Documents delivered;
Interments	Hand shaking and saying “condolence” to the family after the service. <what else?>
Post interments	Placing tent and chairs for the stay of the bereaved family after interment.
Death anniversaries & birthdays: Greetings of agents and customer a happy new year	Posted in the events blog the names of death anniversaries and birth anniversary for the week: none FOFF: 2

3. UniqCSEx

Office decor	Cleaning of office every morning, done 5S in the office and bodega. Refilled air freshener in the office. <ano pa mapapaganda sa office>
Site	Daily watering of plants and grasses; trimming of 10 ficus tree along left wing and shrubs in right wing beside fence
Car	Checking of parts every morning, cleaning inside and out both Crosswind, Patrol & TLC and make use of the TPM card <tpm lang, ano ginawang b ago?>
Toilets	General cleaning every morning and check-up of cleanliness every afternoon

4. Interment equipment – wiping of lowering device with metal polish to make it clean and  shiny; testing of bubble machine, sound system to be sure it’s working at least one(1) hour before the interment proper.
5. Interment procedures – relatives and friends fall in line during final glance, family members are the last one to do the final glance.

CSS lets the bereaved family stand up and clap<ped> their hands for the job well done that their loved ones shown to them as a sign of thanking him/her for all the sacrifices and love.

6. Landscaping – pagtatanim ng shrubs sa ilalim ng build up signage, daily watering of newly landscape areas, Lawn 4B and 3B under indian trees.

Nursery/no. of plants planted Jan. 28- Feb. 1, 2013	590-santans 450 – duranta 300 – philandra 200 – yellow plants Total plants planted for the week: 1,540 <is this enough?>
Vertical & Herbal Gardens	Daily watering of vertical gardens in crypt area and herbal plants in the nursery
Lawn and garden maintenance Construction	Brush cutting and walis at Lawn 8A & 9A Lawn Total of: 1,656 sqm 106 - T/Load Backfilling delivered this week

7. Other improvement proposed

Office	Collection booth inside the office <OK> Replacement of tables per staff Purchase of new set of desktop for accounting use <done na ba pdca?> Carpet
Interment	New sets of vault forms; Iwata evaporated air condition canvassed at 25K <when?> Free Online interment
Saleable area and interment area	Follow up purchase of Trashcans @ BPI for site (plastic made) and chapel (stainless made) <ASR?>

Prepared by:

Brendalyn G. Garcia

HGPMP

Approved by:

________________

Jorge U. Saguinsin

Senior Managing Director