What: To change the way we interview our applicants and to make this
relevant to our VMBP and desired traits of Holy Gardeners
Objectives:
1. To increase success with our hires;
2. To lessen misfits and bad infuence later on and introduce rotten apples
in the workplace
3. To make their transistion from that of being student or workers in other
companies uneventful and pleasant
4. To make new hires efficient and productive earlier
PARADIGM - HIRE FOR ATTITUDE AND TRAIN FOR THE SKILLS
Facts/stats
1. Stats for job failures:
1. Coachability 26% (ABCD), Obedience
2. Emotional intelligence/Maturity - 23% (Task Related Maturity
3. Motivation - 17% "Do what you love and love what you do"
4. Temperament - 13% Perfect fit between the attitude of the
worker and work environment
5. Skills - 11% knowledge and ability of the worker
on the job
89 % of challenges for workers are non skills (personal mastery)
11% of what they dont know on the job is a minor problem
2. My own experience
1. The former officer at Region 1 did not like being given multiple
job despite being an officer
2. Her predecessor was more concerned about entitlement without
looking at her responsibility
3. With the new hires, we have difficulties in them listening adjusting
to the new environment and doing away with alibis and littlest
of excuses to get things done
4. Some hires who are officers escape our attention and some of them:
have scant attention to details, are not coachable, and cant synch
with our business; are in entitlement culture, lack hard work and
execution
3. TASK AHEAD - How to interview deeper and better
1. What not to ask in interview:
1. Who am I, what are my strengths and weaknesses
My plans for the next five years, my goals in life
More often than not, they have prepared for this and have canned answer
2. Hypothetical, leading questions:
For hypothetical questions "Suppose..." you get a hypothetical answer
and for a smart applicant, he can easily dupe you
Leading question, leads you to get an answer that you like to hear
3. Slumbook, favorite quesitons:
1. Favorite color, movies, food
2. Unforgettable experience, travel
3. Role model
4. Horoscope, lucky number
3. Ask difficult hanging, open ended questions that require the applicant
to dig deep into his brains and experience
4. Steps:
1. determine the traits/attitude needed in the company
N.B. 1. Dont hire people who have problems in attitude
2. Dont hire people who cant fit into your organization
2. Take note of the difference between the low performers and high
performers
1. Maintain high level of professionalism (coachability - trainability
ability to take advice and criticism)
2. Treat customers as priority
3. Is responsible (responds to communication, to the call
of the mission)
4. Demonstrates positive mental attitude and behavior
5. Leads by example
6. Can engage in constant, open, and direct communication
7. Respect and trusts fellow employees, officers and/or subordinates
8. Is engaged in constant self improvement and learning
9. Is action oriented and problem solver
3. The LOW PERFORMERS:
1. Are negative
2. Cant take responsibility - blame others or find plenty of excuses
3. Feels entitlement always (rather than being of service to others)
4. Procrastinate (by bringing up alibis and excuses) not meeting
deadlines) or cant come on or before time to office/appointment
5. Stubborn and cant change habits/language (bale,
not answering emails text, text addict)
6. KSP
Textual and verbal content of low performers:
1. Are less likely to use first person singular but more of 3rd person
or neutral prononouns
2. More likely to use negative words and phrases
3. More likely to use adjectives and adverbs to characterize
achievement
4. Draft your questions, /Should be situational and specific. Probe
deeper if your feel your interviewee is evasive or less than truthful
Can you tell me an instance/situation when:...
1. On professionalism:
1. When you submitted your work and was severely criticized by
your superior?
2. What is the name of your previous boss/professor?
Can you spell this for me?
3. If I visit your former boss/professor, what would she/he tell about
you?
4. Can you tell me an instance when you were late for school/work
and you were admonished?
5. ..... when your attention was called on the id and your office
decorum?
6..... when you were asked to read a lot and submit reflection
and felt that it was too much?
7... that many tasks were before you and you felt confused and
cant conceptualize
8. .... that in the conversation your body language was quite different
from what you are talking about
9... that you were given an assignment and you forgot it, and you
were given a tongue lashing
10.... that the standards of your boss for the work is way too high
11. .... that more often than not, you do not get the instructions right
2. On customer service (empathy)
1. .... that you felt the customer was too demanding.
2.... that you felt the customer has all ready crossed the borderline
and has demeaned your personally
3... that the customer is no longer right and is abusive
4... that the customer is an interference in your job
5. .. that you feel that customers mind can be so fickle and changeable
6. ... that you feel that you cant really satisfy a particularly difficult
customer
7... that the customer service policy and the nature of the business
interferes with your personal and religious life
3. Is responsible:(can execute)
1.... when you co worker/subordinate when asked about a lousy procedure
answered dinatnan ko na iyan
2. ... when your co worker does not answer CP and emails at once?
3. ... when your co worker does not submit your request?
4.... when fellow worker or subordinate cant deliver his/her promised
deliverable on time
5.... when you failed to deliver on time;
6. ... when problems occurred at your office/department/org
7. .... when your boss/co worker are demanding for your outputs
8. .... when no matter how hard your tried, you still cant finish the job?
9... when you lacked the manpower and resources to handle the job
10.... when you lacked the skills and knowledge to finish the job
11. ... when there seemed to be plenty of opposition, obstacles
4 Has positive mental attitude and behavior
1. .... when your fellow workers/subordinates have been negative?
2.... when a resigning employee is trying to dissuade your other co workers
to fight the company
3... when you were late to come to work /office because of the traffic
4.... when your group is pressured to collect/sell although it is not
your job
5. .... when you have work to do and you spend some time on lectures
and conferences
6... you are in a party and everybody wants to be loose, get drunk and
wild
7... you have plenty of personal problems, (broke inaway ng gf,magulang
and you have difficulties in your job) and they seemed to overwhelm you
8. ... when people around you are negative; your boss teaches you to be
positive, but people in the house/your better half is negative
9.... when prices are increasing and wages are not
10...... it rains and is never weary and hard to get a ride and you are hungry
11... when you dont feel well and you have to drag yourself to a meeting
and you dont want to answer the MC because of the pain
5. Leadership
1. ... your staff are working to finish a work, and you have to leave
office early because of personal matter
2. .... you have relative who wants to supply products that your company
needs
3..... a supplier has offered rewards, rebates to you personally if you buy
your products
4. ... your top boss is ranting about poor work processes, and outputs
you personally do not see any...
5.... one of the company values is learning; but personally you feel your time
is limited and you cant spend extra for more education
6. you are having difficulties with your prioritization and scheduling..
7.... you are taking a day off on days that are particularly busy..
8. .... your demanding bosses have SUV and you commute... You should
have one too?
6 Communication
1. ... when you feel you are academically superior to your superior and you
cant pay attention to his talk instruction...
2.... when you seem to have your plate full in the flood of information
3.... when you were bawled out because you failed to act on an email
4. ... when you are busy the whole day and cant find time to open
email. Cp
5.... when your boss/customers like to send long sms viber messages
and email to you
6... when you and your company differ in religious belief and work ethtics
7... when you dislike the business of your company but the pay is good
so you stay;
8. ... you had a meeting and after the meeting you realize you did not under
stand the instruction
9. ... you were asked to submit minutes of your discussion only to get
comments that it is incomplete
7. Respects and trust fellow officers
1. .... when you were chided for not knowing the names of staff in the
the provinces
2... when you quite slow in processing payments of your co workers
3.... the language of staff from the provinces are different
4.... there are challenges in communicating with provincial staff
5... when the boss top guy of the company is strict and disciplinarian and demanding
6. ...when the family members are running the show and they are delayed
in their routine work; slow
8. Engaged in self improvement
1.... you are slighted for criticism on your performance and suggestions are
made;
2.... when you feel that the demand for self improvement only benefits
the employer
3... that you cant keep up with rapid growth of knowledge which is really exponential
4. ... that to get promoted your have to submit a journal of learning and book reports; and there is simply not enough time
5. ... multitasking is not simply possible, or having several job responsibilities
6... that the modern management methods specify only one job for one person
7.... that Americans are much better than Filipinos in management and they
are the best.
9... Solution and problem solving oriented
1. ... when your boss asks for options/recommendation when you have
have problems
2. ... your boss does # 1 but ultimately makes final decision
3..... when the sales are falling down and your estimate is there
is no more solution;
4.... there are times when problems are too overwhelming and you
just have to give up
5. ... your family your colleagues contribute to your problems and difficulty
6..... you ask why God gives you problem
7.... that you conclude that the evil on this earth is simply too much and more and more people becoming bad and will dominate the earth
-x-x-x-x-x-x-x-x-x-x-x-x-x
Scoring sheet
Based on the questions you can rate the interviewee as
HIRING WORKSHEET
Name of applicant Position Applied for Date
Mandatory Skills and Knowledge exams
Obedience/comprhension
Verbal
Numerical
IQ
Essay
One word exam
Honesty Pass/fail
Background investigation
School
Neighborhood
Past employer Pass/Fail
Work preference A B C D
Attitude Scoring profile
Poor Fit Right fit
1 2 3 4 5 6 7
1. Professional
2. Customer empathy
3. Is responsible
4. Positive attitude/behavior
5. Leadership
6. Communication
7. Respect
8. Self Improvement
9. Action Oriented and
Problem solving
Action requested:
HR
Approved: Noted:
GM SMD
Confirmed by Board in Resolution No...
.
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PAGSASANAY SA TAGUMPAY (Training for Success)
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COMMUNICATIONS PERFORMANCE IMPACTS THE PE (which is basis for promotions)
SETTING THE STANDARDS IN INTERMENT SERVICE
Innovation creates more wealth and more customers
Jorge U. Saguinsin
Be a BIDDA now
RRURAC (Read, Reflect, Understand, Realize Act, Check)
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