Weekly Upgrade HGOMP December 30-January 6, 2013 vs December 23-December 29, 2012

Let us have ears that can hear, minds that can understand, hearts that can feel, hands that can do...Let us read and understand these posts.

TO    VT/ASR

Please read my comments in the bracket.  WTDN?

Please respond ASAP.  Please improve your next reports

JUS

Weekly Upgrade

HGOMP

December 30-January 6, 2013  vs  December 23-December 29, 2012

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
Units : 1 lot partial down payment Php. 11,000.00	Units: 0	We had a 1 lot partial down payment today. We are just short of 4,000.00 pesos for a 1 lot sale. The client promise to pay it next week in full. <Did you improve closing techniques?  Marketing inputs?   JUS>
Inputs (Internal)
Prospecting – 75 ·  Text blast ·  Facebook ·  Interment service prospecting ·  Referrals ·  Leafleting every morning ·  Tenting every Saturday and Sunday and when there’s an interment	Prospect: 50	Improvement ·  All staff come to office early to perform 5S <OK> ·  We enhance our schedule every day. During AM talk, each staff was given a list of what they will do for the day that they will sign and check every accomplishment. VRT ·  Leafleting at CPT/Market ·  Text blast <may nabago ba> ·  At the office to assist customers that will pay their monthly amortization <dati nang ginagawa> ·  Attend to inquiries <dati na -  DN> ·  Assisting walk in customer ·  Communicate to head office <DN> AMC ·  Deposit of collection <DN> ·  Follow up prospects (referrals, agents, old prospects, existing customer) ·  Saturation  <where; when, what is new?> ·  Agent visit ·  Follow up day to day collection ·  Interment preparation <ano bago?> DLE ·  Sending of abstract ·  Sending of Dep. Slip ·  Text blast (Agent, prospects, suspects, existing customers) about on going promos, collection, and schedule. <DN ano bago?> ·    SG ·  Site maintenance ·  8:00 am: report of what to do <ano bago, ano suggestion?> ·  12:00 nn: report of what he accomplished ·  5:00 pm: report of what he accomplished and what is not.
Setting sales appointment 2 Tripping	No. and methods 0 prospect tripped	Sinusundo ang prospect sa bahay para i-tripping sa site then i-hahatid pauwi. <DN>Binibigyan ng promo items like mug or folding fan ang prospect. <DN> Nag o-offer ng drinks and snacks sa customer during tripping.  <talaga?>
Training of CSS FAQ Handling objection AATR	Addendum	All staff must train how to handle complaints and the correct procedure before communicating it to HO. <complaints ticket?> We must secure a complaint ticket first then send it to HO for their reference.
External (Agents)
Recruitment	No. and methods
Sales agent motivated – 4 Sales Agents motivated by talking to them personally and discussing them the benefit of Pabongga Bonanza Text blasts – 10 agents	No. of calls and visit Textblast- 10 text messages was sent to our agents, customers and prospects regarding our latest promos.	Continuous reminders  and answering their inquiries. <DN> Asking all agents their prospect list.  <Ano ang bago?>

2.       Customer service

Security Guard	Reminded him to update his roving report.
Office	Floor map of the floor and putting floor wax.
Payments	Textblast and visit of arrear customer to remind them about their monthly amortization
Documents	Proper checking of documents before sending to Head office
Interments	Inayos ang mga sirang hauler ni Mang Samson
Post interments	Posting of Post interment report on blog
Death anniversaries & birthdays:

3.       UniqCSEx

Office furniture	Nilinis ang mga sofa at pinagpagan. <may mababago ba?>
Office décor	Naglagay ng mga balloons para makita ng mga customer na bumibisita sa office
Car	Araw-araw na paglilinis ng eagle at pagcheck up para sa mga dapat ipaayos  <ano mababago, may aircon ba?  Pipintahan ba?  Naalis ba kalawang
Toilets	Paglilinis araw ng cr at paglagay nang tubig sa balde  <kayo naglilinis?>

4.       Interment equipment – Palagiang paglilinis  ng podium  <may iimprove ba?>

5.       Interment procedures – Actual checking of interment checklist 2-3 hours before the interment

6.       Landscaping – Pagdidilig ng mga punla sa herbal garden at vertical garden

Vertical Gardens	Araw-araw dinidiligan ang mga halaman sa vertical garden sa harap ng gate. <Nadagdagan ba Vertical Gardens?>
Herbal Gardens	Inilipat ang mga herbal plant sa paligid ng puno ng buko malapit sa cr para madaling madiligan  <ano nabago, nadagdag
Lawn and garden maintenance	Tinanggal ang mga tuyong bulaklak sa mga puntod Tinanggal ang mga solar lamp, nilagyan ng pangalan at itinabi sa bodega
Compost Pit	Pagsasaayos ng compost pit area. Para pondohan ng mga tuyong damo para gawing pataba.