Week 2: Weekly Upgrade HGOMP January 6, 2013-January 13 vs December 29, 2012-January 6, 2013

Let us have ears that can hear, minds that can understand, hearts that can feel, hands that can do...Let us read and understand these posts.

Weekly Upgrade

HGOMP

January 6, 2013-January 13 vs  December 29, 2012-January 6, 2013

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
Units: 13 lots  Sa-480,214.93	Units : 1 lot partial down payment Php. 11,000.00	We have a one time big time sales this week. Our marketing team has helped our agents  in product presentations and tripping of clients. Its our first sales in the year.
Inputs (Internal)
Prospecting – 75 ·  Text blast ·  Facebook ·  Referrals ·  Leafleting every morning ·  Tenting every Saturday and Sunday and when there’s an interment	Prospect: 50	Improvement ·  All staff come to office early because it is our duty and because of the early bird program. ·  We enhance our schedule every day. During AM talk, each staff was given a list of what they will do for the day that they will sign and check every accomplishment. VRT ·  Saturation at Tigbauan, Florvel Subdivision, Cagbang, Oton and Kauswagan Village. ·  Text blast ·  At the office to assist customers that will pay their monthly amortization ·  Attend to inquiries ·  Assisting walk in customer ·  Communicate to head office AMC ·  Deposit of collection ·  Follow up prospects (referrals, agents, old prospects, existing customer) ·  Tenting on Sundays and Saturdays ·  Agent visit ·  Follow up day to day collection ·  Interment preparation ·  Saturation at Tigbauan, Iloilo DLE ·  Sending of abstract ·  Sending of Dep. Slip ·  Text blast (Agent, prospects, suspects, existing customers) about on going promos, collection, and schedule.  Saturation at Tigbauan, Florvel Subdivision, Cagbang, Oton and Kauswagan Village. SG ·  Site maintenance ·  8:00 am: report of what to do ·  12:00 nn: report of what he accomplished ·  5:00 pm: report of what he accomplished and what is not. ·  Checker of back filled materials.
Setting sales appointment 2 Tripping	No. and methods 0 prospect tripped	Sinusundo ang prospect sa bahay para i-tripping sa site then i-hahatid pauwi. Binibigyan ng promo items like tshirts or folding fan ang prospect. Nag o-offer ng drinks and snacks sa customer during tripping. Nagbigay nang buko pie sa bumili ng lote
Training of CSS Concepts of Leadership The Sales Hunter	Do’s and don’ts-Guide to Correct Etiquette and Success	All staff must have knowledge on what kind of leader they should implement when its their turn to lead. All sales team must have knowledge on how to improve sales
External (Agents)
Recruitment 1	No. and methods
Sales agent motivated – 4 Sales Agents motivated by talking to them personally and discussing them the benefit of Pabongga Bonanza Text blasts – 10 agents	No. of calls and visit Textblast- 10 text messages was sent to our agents, customers and prospects regarding our latest promos.	Continuous reminders  and answering their inquiries. Asking all agents their prospect list.

2.       Customer service

Security Guard	Reminded him to update his roving report.again
Office	Floor map of the floor and putting floor wax.
Payments	Textblast and visit of arrear customer to remind them about their monthly amortization
Documents	Proper checking of documents before sending to Head office
Interments	Inayos ang mga sirang hauler ni Mang Samson
Post interments	Posting of Post interment report on blog
Death anniversaries & birthdays:

3.       UniqCSEx

Office furniture	Nilinis ang mga sofa at pinagpagan.
Office décor	Naglagay ng mga balloons para makita ng mga customer na bumibisita sa office
Car	Araw-araw na paglilinis ng eagle at pagcheck up para sa mga dapat ipaayos
Toilets	Paglilinis araw ng cr at paglagay nang tubig sa balde

4.       Interment equipment – Palagiang paglilinis  ng podium

5.       Interment procedures – Actual checking of interment checklist 2-3 hours before the interment

6.       Landscaping – Pagdidilig ng mga punla sa herbal garden at vertical garden

Vertical Gardens	Araw-araw dinidiligan ang mga halaman sa vertical garden sa harap ng gate.
Herbal Gardens	Inilipat ang mga herbal plant sa paligid ng puno ng buko malapit sa cr para madaling madiligan
Lawn and garden maintenance	Pinalinisan ang mga lapida para Makita nang customer ang perpetual care.
Compost Pit	Pagsasaayos ng compost pit area. Para pondohan ng mga tuyong damo para gawing pataba.

Prepared by:

Vencho Tolentino

HGOMP

1/12/13