TO : ASR
Attention: MTs
CMO Acting CMO
Subject: Use of Customer Complaints ticket
It has been noted that only Holy Gardens La Union has been using customer service complaints ticket. This was a prescribed procedure in September 2012.
And it is noted:
l. That the boxes are not properly ticked (that it originated from Holy Gardens La Union)
2. Proper action done on the complaint itself - how to rectify/correct the error, irritant?
3. Action on the cause:
The interim action --> how to solve the cause on the short term
Long term permanent solution --> how to prevent the cause of problem from being repeated.
Questions:
l. Why are we not implementing the use of customer complaints ticket?
2. When will everybody implement this?
For strict compliance
Please acknowledge
Jorge
--
Jorge Saguinsin
+632651420l
3f Fuentes Building, Angono, Rizal
Philippines
Please click to see blog
holygardensgroup.blogspot.com
holygardensgriefsharing.blogspot.com
Attention: MTs
CMO Acting CMO
Subject: Use of Customer Complaints ticket
It has been noted that only Holy Gardens La Union has been using customer service complaints ticket. This was a prescribed procedure in September 2012.
And it is noted:
l. That the boxes are not properly ticked (that it originated from Holy Gardens La Union)
2. Proper action done on the complaint itself - how to rectify/correct the error, irritant?
3. Action on the cause:
The interim action --> how to solve the cause on the short term
Long term permanent solution --> how to prevent the cause of problem from being repeated.
Questions:
l. Why are we not implementing the use of customer complaints ticket?
2. When will everybody implement this?
For strict compliance
Please acknowledge
Jorge
--
Jorge Saguinsin
+632651420l
3f Fuentes Building, Angono, Rizal
Philippines
Please click to see blog
holygardensgroup.blogspot.com
holygardensgriefsharing.blogspot.com
Yes sir, we will use this complaint ticket form to our advantage. We are just using a logbook before bec. most of complaints by the clients are minor problems. Now, as we have this prescribed procedure we will use it so that we can monitor directly if complaints are really solved by the concern person.
ReplyDeleteBrenn Garcia
Oic-hgpmp
We are already using complaint tickets. This is a very effective way to find solutions to our customer's complains and a tool for not encounter the same complain again.
ReplyDeleteWe will send complain ticket every case so 3ff can also monitor every development.
Homer Orca
HGGMP