Week 3: HGPMP Upgrade on Improvements

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Jan. 19, 2013

 

To:                   Jorge U. Saguinsin

Senior Managing Director

 

From:               Brenda Lyn G. Garcia

OIC - HGPMP

 

Subject:           Weekly Upgrades on Improvements 3^rd week 2013

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1. Sales results closing vs. last week

 

This week: Jan. 14-18, 2013 Units:  10 lots         SA:  370,887.57	Last week: Jan. 7-11, 2013 Units: 4 lots SA:  141,531.88	Our sales performance boost this week. A matter of 6 lots difference compared last week. We have done follow ups, calling, text blasts and done tenting once at the project site during interment.
Inputs (Internal)
Prospecting	No.   Text blast – 305   FB prospecting – 5   Phone Call – 5   Sales presentation - 10	Use of guestbook as prospecting materials and sales funnel. Giving away of folded fans to inquiring prospects and inserting it in the documents. Constant texting of clients for follow up. Visitation of prospects with new crosswind vehicle.
Setting sales appointment   Tripping	No.                                      2 – Appointments   10 – trips	Calling of prospects for appointment and encouraging them to choose their preferred lot by tripping them at the project site.
Training of CSS	Topics discussed : *Review of 17 strategies by John de Limme; *Prospecting video from Sales Hunter *Entrep Inspirational Video by Evan Uy/proper mindset *2Corinthians 9: 6-8	Discussion and Understanding of topics in BB blog with AC & Roshel during am talk. Discussion of possible for closing for the week.
External (Agents)
Recruitment	New agent: 1
Sales agent motivated	No. of calls – 5 Text blast: 20 Visit – 1
Sales agent meeting	None

 

 

2. Customer service

 

Security Guard	Giving away of gate pass for visitors and clients. Customer service oriented, respectful towards customers and visitors
Office	–        Warm greetings by HGMP staff towards customer and prompt assistance; Offering of biscuits, candies and hot coffee to customers and agents, and offering of cold water to inquiries, buyers and paying clients.
Payments	No. of text blast done by RFC: 210 Encouraging paying clients to avoid compounding penalty.
Documents	2 - Documents delivered;
Interments	Placed additional plants and motifs as hallway
Post interments	Placing tent and chairs for the stay of the bereaved family after interment.
Death anniversaries & birthdays:   Greetings of agents and customer a happy new year	Posted in the events blog the names of death anniversaries and birth anniversary for the week: none   FOFF: 1

 

3. UniqCSEx

 

Office decor	Cleaning of office every morning, done 5S in our bodega everyday
Site	Daily watering of plants and grasses; trimming of ficus tree along right and left wing and alongside of Lawn 6A & 6B
Car	Checking of parts every morning, cleaning inside and our both Crosswind, Patrol & TLC and make use of the TPM card
Toilets	General cleaning every morning and check-up of cleanliness every afternoon

 

 

4. Interment equipment – wiping of lowering device with metal polish to make it clean and  shiny; testing of bubble machine, sound system to be sure it’s working atleast one(1) hour before the interment proper

 

5. Interment procedures – we have free fireworks/kwitis (10 pcs.) which marked the arrival of deceased and funeral procession at the site.

 

CSS lets the bereaved family to stand up and clapped their hands for the job well done that their loved ones shown to them as a sign of thanking him/her for all the sacrifices and love.

 

6. Landscaping – daily watering of newly landscaped areas of MP.

 

Vertical Gardens	Newly made vertical gardens at the middle of crypt area; Daily watering of plants in vertical gardens
Herbal Gardens	Daily watering of herbal plants in the nursery
Lawn and garden maintenance	Brush cutting and walis Left wing and right wing sa labas, 3A, 3B, left wing loob, Lawn 6B Lawn Total of:  3,500 sqm

 

7. Other improvement proposed.

 

Office	Collection booth inside the office Replacement of tables per staff Purchase of new set of desktop for accounting use Carpet
Interment	New sets of vault forms; Iwata evaporated air condition canvassed at 25K Free Online interment
Saleable area and interment area	Follow up purchase of Trashcans @ BPI for site (plastic made) and chapel (stainless made)

 

 

 

 

Prepared by:

 

Brendalyn G. Garcia

HGPMP

 

 

Approved by:

 

________________

Jorge U. Saguinsin

Senior Managing Director