Week 4: HGPMP Weekly Upgrades on Improvement

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Jan. 26, 2013

To:                   Jorge U. Saguinsin

Senior Managing Director

From:               Brenda Lyn G. Garcia

OIC - HGPMP

Subject:           Weekly Upgrades on Improvements 4^th week 2013

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1. Sales and collection results closing vs. last week

This week: Jan. 21-25, 2013 SALES: Units:   16 lots         SA:  604,718.91 *3 lots reservation Net Coll: 233,388.13	Last week: Jan. 14-18, 2013 SALES: Units: 10 lots SA:  370,887.57 Net Coll : 235,960.49	Our sales performance boost this week. A matter of 6 lots difference again compared last week. We have closed GE prospect. We have done Sales presentation in Malacañang High school and leaf letting in Brgy. Calobaoan aside from sales follow ups, visitation calling and text blasts.
Inputs (Internal)
Prospecting	No. Text blast – 180 FB prospecting – 8 Phone Call – 10 Sales presentation - 1	Prospects visited last Sunday reserved a lot. Giving away of folded fans to positive prospects.
Setting sales appointment Tripping	No.                                      5 – Appointments 7 – trips	Calling of prospects for appointment and encouraging them to choose their preferred lot by tripping them at the project site.
Training of CSS	Topics discussed: UniqCSX memo, Customer Service Early Bird award Sales incentives	Discussion and Understanding of topics in BB blog with staff during am talk. Discussion of possible for closing and for visitation for the week.
External (Agents)
Recruitment	New agent: 1
Sales agent motivated	No. of calls – 6 Text blast: 12 Visit – 3
Sales agent meeting	None

2. Customer service

Security Guard	Giving away of gate pass for visitors and clients. Customer service oriented, respectful towards customers and visitors
Office	–        Warm greetings by HGMP staff towards customer and prompt assistance; Offering of biscuits, candies and hot coffee to customers and agents, and offering of cold water to inquiries, buyers and paying clients.
Payments	No. of text blast done by RFC: 160 Encouraging paying clients to avoid compounding penalty.
Documents	0- Documents delivered;
Interments	Hand shaking and saying “condolence” to the family after the service.
Post interments	Placing tent and chairs for the stay of the bereaved family after interment.
Death anniversaries & birthdays: Greetings of agents and customer a happy new year	Posted in the events blog the names of death anniversaries and birth anniversary for the week: none FOFF: 3

3. UniqCSEx

Office decor	Cleaning of office every morning, done 5S in our bodega everyday
Site	Daily watering of plants and grasses; trimming of ficus tree along right and left wing and alongside of Lawn 6A & 6B
Car	Checking of parts every morning, cleaning inside and out both Crosswind, Patrol & TLC and make use of the TPM card
Toilets	General cleaning every morning and check-up of cleanliness every afternoon

4. Interment equipment – wiping of lowering device with metal polish to make it clean and  shiny; testing of bubble machine, sound system to be sure it’s working atleast one(1) hour before the interment proper

5. Interment procedures – we have free fireworks/kwitis (10 pcs.) which marked the arrival of deceased and funeral procession at the site or fireworks while lowering the casket.

CSS lets the bereaved family to stand up and clapped their hands for the job well done that their loved ones shown to them as a sign of thanking him/her for all the sacrifices and love.

6. Landscaping – pagtatanim ng shrubs sa ilalim ng indian trees sa Lawn 4B at Lawn 3B pinalitan ng lupa at shrubs sa may right wing near guardhouse area. Daily watering of newly landscaped areas of MP.

Nursery/no. of plants planted Jan. 21-26, 2013	680-yellow bell 120 – santan 310 – duranta 220 – yellow plants 350 – yellow ficus 240 – philandra 150 oregano Total plants planted for the week: 2,070
Vertical & Herbal Gardens	Daily watering of vertical gardens in crypt area and herbal plants in the nursery
Lawn and garden maintenance Construction	Brush cutting and walis at Lawn 6A, 5A and parking right side Lawn Total of:  2,743 sqm 70 T/Load Backfilling delivered

7. Other improvement proposed.

Office	Collection booth inside the office Replacement of tables per staff Purchase of new set of desktop for accounting use Carpet
Interment	New sets of vault forms; Iwata evaporated air condition canvassed at 25K Free Online interment
Saleable area and interment area	Follow up purchase of Trashcans @ BPI for site (plastic made) and chapel (stainless made)

 Prepared by:

Brendalyn G. Garcia

HGPMP