HGPMP Weekly Upgrade on Improvements, 1st week January, 2013

Let us have ears that can hear, minds that can understand, hearts that can feel, hands that can do...Let us read and understand these posts

1. Sales results closing vs. last week

This week: Jan. 2-5, 2013 Units:  2 lots         SA:  73,790.30	Last week: Dec. 26-29, 2013 Units: 3 lots SA:  99,919.33	A matter of 1 lot difference on sales performance. This 2013 will be a more challenging to us by improving on our sales strategies like tenting on public places, increase visitation of prospects, new and unique way to visit and bring back inactive agents. Motivation of staff and energize people’s capabilities.
Inputs (Internal)
Prospecting	No.   Text blast –205   FB blast – 10   Phone Call – 2   Sales presentation - 5	Use of guestbook as prospecting materials, giving away of folded fans to inquiring prospects. Constant texting of clients for follow up.
Setting sales appointment   Tripping	No.                                      3 – Appointments   2 – trips	Calling of prospects for appointment is an advantage, to know more about him. Closed 1 lot – Luis De Leon
Training of CSS	Topics discussed : Communication,              2 important words to be successful, How to live your life Responsibility of every employee, Let us be better in 2013 Etiquette	Discussion and Understanding of topics in BB blog with AC & Roshel during am talk. Discussion of possible for closing for the week.
External (Agents)
Recruitment	New agent: 1
Sales agent motivated	No. of calls – 3 Text blast: 10 Visit – 1
Sales agent meeting	None

 

2. Customer service

 

Security Guard	Giving away of gate pass for visitors and clients. Customer service oriented, respectful towards customers and visitors
Office	–        Warm greetings by HGMP staff towards customer and Prompt assistance; Offering of biscuits, candies and hot coffee to customers and agents, and offering of cold water to inquiries, buyers and paying clients.
Payments	No. of text blast done by RFC: 120 Encouraging paying clients to avoid compounding penalty
Documents	0 - Documents delivered;
Interments	Placed additional plants and motifs as hallway
Post interments	Placing tent and chairs for the stay of the bereaved family after interment.
Death anniversaries & birthdays:   Greetings of agents and customer a happy new year	Posted in the events blog the names of death anniversaries and birth anniversary for the week: none   FOFF: 1

3. UniqCSEx

Office decor	Cleaning of office every morning, done 5S in our bodega every Saturday
Site	Daily watering of plants and grasses; landscaping
Car	Checking of parts every morning, cleaning and make use of the TPM card
Toilets	General cleaning every morning and check-up of cleanliness every afternoon

 

4. Interment equipment – cleaning of sound system with “Armor all wipes” to make it new and glittering

5. Interment procedures – Placed old billboards as sun protect

6. Landscaping – watering of newly landscaped in Left & right wing parking

Vertical Gardens	Daily watering of plants in vertical gardens
Herbal Gardens	Daily watering of herbal plants in the nursery
Lawn and garden maintenance	Brush cutting and walis Lawn 4B, 6A, 7A & 7B   Total of:  6,800 sq m.

 

7. Other improvement proposed.

 

Office	Collection booth inside the office New office seat cover for  office chairs - done Carpet
Vehicle	Purchase of Isuzu Crosswind XT
Interment	Started PDCA for New set of motifs:  Sympathy motif   New ISG and CSS uniform   Iwata evaporated air condition canvassed at 25K   Follow up PDCA for fabrication of vault and repair of bone vault.
Saleable area and interment area	1 set lawn mower – follow up bpi Follow up purchase of Trashcans @ BPI for site (plastic made) and chapel (stainless made)

 

Prepared by:

Brendalyn G. Garcia

HGPMP

Approved by:

 

________________

Jorge U. Saguinsin

Senior Managing Director