HGLUMP Weekly Upgrading Report 1st week 2013

Let us have ears that can hear, minds that can understand, hearts that can feel, hands that can do...Let us read and understand these posts

Alma,

Please read my comments.  Please respond by email or through this blog and improve your next week's report

Please make it better.  Goal:  beautify the mem park, improve staff (the manageable execution) and sell more

JUS

January  6,  2013

                                                   

Subject: Weekly Upgrades on Improvements (January 1-6, 2013)

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
3 lots Sales amount P 114,988.54	0	We were able to produce three sales for the three consecutive days of the week.  We need more hard work and focus to have more sales this coming week. <What can you improve sa sales tactic.  Ano nabago?>
Inputs (Internal)	Inputs (Internal)
Prospecting –200 During I (Alma) did the leafleting,I generated more prospects because of the large volume of attendees of the three interments.	Prospecting – 150 Our number of prospects increased since we have complete os staffs	·   Leafletting during interment was done .In the afternoon after interment they texted their prospects. <same2.  Ano nabago?>
Setting sales appointment 10 tripping	Setting sales appointment 5 Tripping	·         Those that were tripped committed to be closed this week <what was improved?>
Training of CSS How to have the proper time management applied to our office works and marketing activities outside.	Training of CSS Applying into action the two important motivational words  IMPRESS ME	·         We were able to convince more clients to invest with us. <How and why?>
External (Agents)	External (Agents)
Recruitment No agents recruited	Recruitment No agents recruited
Sales agent motivated – 1 Sales Agents motivated Text blasts – 5 agents Visited – 4 agents	Sales agent motivated – No Sales Agents motivated Text blasts – 5 agents Visited – 4 agents	No improvement; There must be a sales agent meeting to show them how the other agents achieve their sales <when?  Ano gagawin para dumating agents?>

2.       Customer service

Security Guard	We got quotation for new security agency with the same price.  Already sent thru pouch at BPI.We are waiting for the acceptance letter from the agency.  <When iimplement?>
Office	-          We have still the same office arrangement,but we are planning to re arrange it.
Payments	-          Follow-up of customers in arrears helps increased our collection; -          Proper explanation to customers the reason why they have to pay their monthly amortization on time to avoid surcharge and avoid arrears
Documents	-          Customers visits the office to pick up their documents <dapat ipouch ito.  Bayad ito>
Interments	-          Updated posting of interment pictures and videos in Facebook delights customers  < we are avoiding FB na>
Post interments	Posted 3 interments on griefshare  <May tribute ba?>
Death anniversaries & birthdays:	There were 3 death anniversaries and 3 birthday greetings of our passed away loved ones were posted at Holy Gardens Birthdays and Anniversaries  <Ano nabago?>

3.       UniqCSEx

Office furniture	Re-arrangement of office furniture
Office décor	Additional ornamental plants were placed inside the office;  <What?>
Car	No improvement; Daily checking done  <Why none?  Paano kayo makapagtripping?  Baka matotally sira na iyan>
Toilets	Daily maintenance of toilet; specially during interments.

4.       Interment equipment –     New Motif was approved ready for purchasing  <kailan bibilhin?>

5.       Interment procedures – Commitment prayer was being read by one of the family members; <is this new?  3 months old na>

6.       Landscaping – Re-installation of vertical garden in the chapel area  <Nadagdagan ba vert gardens?>

Vertical Gardens	Setting up of new project for vertical garden in chapel area
Herbal Gardens	Maintenance of herbal garden
Lawn and garden maintenance	Trimming of grass around the tablet marker Regular brushcutting of Lawn areas

7.       Other improvement proposed.

Office	<Wala?>
Vehicle	Replacement of Battery of Nissan Patrol
Interment	Portable sound system with microphone alternative during brown-out.
Saleable area and interment area	1 set of lawn mower
New Idea

<Improvements; kaizen. new ideas?  JUS. 

Prepared by:

 ALMA   CARINO

 ACMO HGLUMP