August 04, 2011

We Need to Communicate 7x Before We are Understood

In the post on "Five Dysfunction of a Team" there was a mention of the leader OVERCOMMUNICATING.  Sa tagalog.  Paulit ulit.  Makulit.

Or being EMPHATIC!..

Experience shows that communication gets through after 7times/tries.

I know we can do better than this.

JUS

Holy Gardens Memorial Park Group Customer Service, Excellence,Learning, Flexibility and Adaptability for all "Helping in the Grief of Many People"

7 comments:

  1. Yes, sir. Kung minsan po kailangan nating maging makulit para makapag-communicate tayo nang maayos sa ating mga kausap. Kailangan nating ulit-ulitin ang mensahe para maunawaan ng ating kausap. It is one way to improve our communication skills.

    Rocel Claribel CariƱo
    CSS2-HGLUMP

    ReplyDelete
  2. Yes sir, One thing I have learned when I entered in marketing life is that marketing staff must have a good communication skills. Hindi masama ang maging makulit basta naihatid mo lang ang gusto mong sabihin sa isang tao.Normal lang sa isang marketing staff ang attitude na makulit.

    Joe Ann T. Lacasandile
    CSS1-HGLUMP

    ReplyDelete
  3. We are being told by one of our clients “makulit ang mga taga Holy Gardens”. In marketing it applies especially in following up/closing the prospect. In some case it works.

    As a leader I must be "makulit" in communicating with the staffs. I shouldn’t be tired on informing them rather being forceful on what they need to do.


    Brenn Garcia
    HGPMP

    ReplyDelete
  4. A pleasant day to all,
    Theres nothing wrong when you overcommunicate,
    sometimes its the only way to be understood and easily remembered. Being a marketing staff requires a lot of patience and being "makulit" to our prospects.

    Christine Ann P. Payopay
    CSS1,HGPMP

    ReplyDelete
  5. Being marketing are not easy, we must have a lot of patience. Being makulit is part of the job of marketing.


    Jonathan
    CSS2
    Holy garden pangasinan

    ReplyDelete
  6. Mentioned in the 5 Dysfunctions of a team, that leaders should overcommunicate. People need to be reminded more often than they need to be instructed. It is because that people need to be told 7 times before they actually believe it. With this, we should not worry about being too redundant or being makulet in a way that people understand what you want them to understand.Being makulet and paulit ulit becomes a tool towards achieving what is needed to be achieved. It helps, especially in sales and collection to come up with better results.

    ReplyDelete
  7. We understand that we need to over communicate for us to do the right thing. Its a process of success for everyone, it relates in our work that we over communicating because we have to be reminded of the task we need to accomplish like follow up sales and the collection. I know it sounds irritating for us like staff but when we have our deepest thought of it, it help develop our communication skills , our personality and perform our job well.


    Michell
    SFC

    ReplyDelete

1. One of our beliefs is learning. It pays that you learn more to do more Just to survive you have to learn how forage in a forest or raise your food, catch prey

2. In order to discharge your job well, you have to learn your admin plan the process flow and standards.

3. To keep up with changes, you have to learn and read. There is no other way

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