Communication Skills
View more presentations from Yodhia Antariksa
August 04, 2011
1 comment:
1. One of our beliefs is learning. It pays that you learn more to do more Just to survive you have to learn how forage in a forest or raise your food, catch prey
2. In order to discharge your job well, you have to learn your admin plan the process flow and standards.
3. To keep up with changes, you have to learn and read. There is no other way
4. signify that you have read by putting your name on this comment box. Every staff must: post the name on this comment box, or like, agree/will do. Your registering on this comment box is being graded under communication. Observe RRURAC: Read, Reflect, Understand, Realize (apply to reality) Apply, and Check (if it works)
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To: Jorge U. Saguinsin
ReplyDeleteSenior Managing Director
Thru: Melanie G. Bautista
Cluster Head
From: Brendalyn G. Garcia
HGPMP
Subject: Reflection on Developing Effective Communication Skills
________________________________________
Things Learned from the Article
1. 70% of mistakes in the workplace are the direct result of poor communication.
2. In giving/delivering good communication it must involve the six (6) C’s: clear, concise, correct, complete, courteous and concrete information/idea.
3. The real communication is the message received not the message intended.
4. One of the positive principles for cooperative communication is focusing on the solution not on the problem instead of saying “We’re out of paint for interment” say, ” I will purchase one pail at the store” .
Relationship to What I Already Know
Many of the problems occur in our organization are the direct result of people failing to communicate. Lack of communication or non communication persists despite of high tech equipments we have – cell phones, internet. Some problems occur like low productivity, misunderstandings, conflicts, damaged of personal or company image due to poor communication. We must gather good information with the use of our ears – listen actively and understand the message.
Communication is very important. It involves FAR (Focus, Attention and Reverence). So even just a replying to a text message would mean respect to the person who is carrying the message. We can say that communication is effective when the message is clear and well understood by the receiver and if there’s an action taken that leads to good result or achievement of what has planned.
What to Do Next:
1. Answer the phone with three (3) rings only, reply all text messages or acknowledge emails/Skype messages.
2. Understand the message and do what is being ordered.
3. Always emptying my cup and be an active listener at all times to avoid reworks and rejects.
4. Verify what is not being understood, don’t hesitate to ask questions.